Sr. Business Operations Manager

BigCommerce   •  

Austin, TX

Industry: Software


8 - 10 years

Posted 302 days ago

This job is no longer available.

What You’ll Do:

  • Understand, map, and analyze all existing revenue-driving business processes and any associated risks; implement new processes or improve existing approaches to optimize for business results
  • Prioritize ruthlessly by assessing customer, client and business impacts of all processes
  • Design and roll-out control mechanisms to detect and/or prevent failures and mitigate risk
  • Build transparency and visibility across Sales, Marketing, Business Development and Finance on key lead processes and performance
  • Drive continuous improvement in operational efficiency and process compliance
  • Develop and drive implementation of new processes that support revenue growth
  • Supervise lead handoff processes between Sales, Marketing and Business Development to ensure consistency, quality and accountability across departments
  • Oversee conversion process from marketing leads to revenue generation to maximize efficiency and predictability of sales cycle, assisting where necessary to successfully resolve bottlenecks

Who You Are:

  • Operations Professional 
    • 7+ years professional experience, including:
      • 5+ years operations experience, preferably at a SaaS, eCommerce or other subscription based company
      • 3+ years business operations experience
    • Bachelor’s degree or equivalent experience, MBA preferred
    • Demonstrated success with end-to-end process design, rollout, and project management
    • Technically-savvy, experience with spreadsheet software and interpreting business intelligence reports
    • Familiarity with, Marketo, Confluence, and other business applications a plus
    • Proven record using operations expertise to drive productivity, growth and profitability in a dynamic organization
  • Lean Operations Expert - Your resume is packed with years of experience in lean process improvement, optimization and problem-solving
  • Systems-thinker - You approach problem-solving with an eye for mechanisms, incentives and and systematic solutions rather than good intentions
  • Detail-oriented- You are capable of dissecting the nuances of any project, when necessary, and recognize how critical it is to ensure that the small details are in line with the overall objectives
  • Optimizer- Your nature is always to do more with less, reduce waste while increasing productivity and efficiency
  • Change Agent - You do not stop at identifying a problem, or at recommending actions, rather you measure success only when a you affect positive change or drive a resolution.
  • Data-driven - You don’t believe you are successful until you can measure and quantify the impact.
  • Business-savvy- Your business acumen is derived from years of experience, ideally with exposure to Sales and Marketing in a B2B context