What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
We are currently seeking qualified, motivated talent to be responsible for documenting business, functional and data requirements for the Digital Channel (DC) Service Projects. Collaborate with technology partners to establish product solutions for DC Services which include Online Banking and Business Online Banking applications. Complete user acceptance testing and production check out for supported Digital Channel projects. Serves as a subject matter expert on product and process flows across various DC products & services.
In this role you will:
Be responsible for relaying information to the Technology team in easily understood terms for both technology and business.
Liaise with the business, development team and technology on an ongoing basis. Responsible for effective communication to all business partners and users to ensure that critical strategic decisions are vetted and well thought out prior to implementation.
Evaluate data gathered from multiple servicing and other source systems reconcile differences, decompose high-level information into details, abstract up from low-level information to understand and distinguish optional user requests from what is required.
Conduct user acceptance testing as it relates to the technology solutions.
Work independently with users to define concepts and under direction of project managers.
Advise and lead in the planning and implementation of projects and strategic initiatives for the business unit/department.
Drive business team members to define business needs through utilization of effective elicitation techniques.
Evaluate data gathered from multiple sources, reconciles differences, and ensures consistent approaches, data interpretation, and results measurements are employed.
Primary liaison with business partners, development team and technology. Acts as the "Subject Matter Expert" (SME) and provides business knowledge as needed.
Identify, integrate, and manage required internal and external resources to provide business solutions for groups most complex business issues, while able to manage multiple complex projects simultaneously. Develops and implements detailed project plan.
Form part of a project team and will be expected to interact with the team on a daily basis.
Report to a manager in the business line.
Initiate the design and implementation of the operational and technical aspects of the project plans and develops and supports programming requests to meet project goals through discussion with project stakeholders.
Oversee test and project task development and implementation.
Evaluate and provide written and verbal updates on project status.
Perform other duties as assigned.
• Bachelors Degree
• 7 Years experience
• Domain knowledge of developing User Stories, using TFS.
• Experience with Online banking and Mobile Banking and a working knowledge of Bank's host system.
• Very good understanding of software delivery lifecycle with focus on requirement management and business analysis.
• Experience in process mapping / process flows / process modeling required.
• Strong attention to detail and experience in representing complex issues based on comprehensive analysis in a holistic and understandable manner
• Prior experience working with large implementation projects.
• Must have solid organizational skills, with the ability to handle complex projects in a multi-tasking environment and meet deadlines with quality results.
• Must have excellent verbal and written communication skills.
• Ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.