Roles and Responsibilities:

• Lead the deployment, configuration, integration, support, and continuous improvement of hardware-enabled applications and connected manufacturing technologies.
• Support digital factory capabilities including machine connectivity, industrial I/O, sensor enablement, IoT/edge devices, data acquisition, mobility, and equipment-to-application integration.
• Provide technical support for site-specific software and platforms such as factory management, analytics, HMI/SCADA, test applications, and connected engineering tools.
• Support National Instruments-based platforms, instrumentation, and data acquisition environments used in lab, test, and manufacturing applications.
• Support additive manufacturing / 3D printing systems and related workflows, including equipment interfaces, application support, and troubleshooting where applicable.
• Interpret electrical and electronic schematics, wiring diagrams, and engineering prints to support system integration, issue resolution, and equipment/application interfacing.
• Monitor application and system performance, identify issues, and implement solutions to ensure reliability, availability, and performance.
• Respond to and resolve user-, customer-, and system-reported incidents involving applications, hardware interfaces, instrumentation, or connected equipment, minimizing downtime and business impact.
• Partner with DT, engineering, manufacturing, maintenance, and equipment stakeholders to identify root causes and implement corrective and preventive actions.
• Maintain awareness of deployments, infrastructure updates, and equipment changes that may affect system availability, and proactively prevent disruptions.
• Develop and maintain documentation for system configurations, application integrations, hardware interfaces, support procedures, and technical standards.
• Ensure conformance with established architecture, standards, cybersecurity expectations, and operational support practices.
• Identify opportunities to improve reliability, standardization, automation, and supportability across connected systems and applications.
• Work independently on projects while contributing across the team, managing scope, priorities, and execution against deadlines.
• Partner with users, product/service owners, and operational leaders on new capability introductions, changes, and transitions to steady-state support.

Minimum Qualifications:

• Bachelor’s degree from accredited university or college with minimum of 2 years of professional experience OR Associates degree with minimum of 5 years of professional experience OR High School Diploma with minimum of 7 years of professional experience
• Note: Military experience is equivalent to professional experience
• Eligibility Requirement:
• -Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job.

Desired Characteristics:

Technical Expertise

• Experience supporting hardware/software solutions in a shop floor manufacturing, lab, or test environment
• Experience with machine connectivity, industrial I/O, instrumentation, sensors, and equipment integration
• Experience with IoT / edge-connected devices and data acquisition architecture
• Experience with National Instruments hardware/software, DAQ systems, or automated test environments
• Experience supporting HMI/SCADA, factory management, analytics, or digital manufacturing applications
• Experience with 3D printing / additive manufacturing systems and related workflows
• Understanding of electronic systems and components in support of troubleshooting, integration, and equipment interfacing
• Ability to read and interpret electrical schematics, wiring diagrams, and engineering drawings / prints
• Experience with SQL, scripting, application servers, web-based tools, and systems integration
• Experience with networking infrastructure in operational or industrial environments
• Ability to apply technical standards and architecture concepts to support and project work
• Interest in current and emerging technologies demonstrated through training, job experience, and/or industry activities

Business Acumen

• Understands key cross-functional concepts that impact manufacturing and operations
• Aware of business priorities and organizational dynamics
• Understands the importance of aligning digital and hardware-enabled solutions to SQDC priorities

Leadership

• Works independently while knowing when to seek guidance or escalate
• Helps drive technical direction within assigned systems, integrations, or projects
• Supports team success through collaboration, knowledge sharing, and mentoring where appropriate
• Identifies and raises issues, risks, constraints, and improvement opportunities

Personal Attributes

• High level of energy and enthusiasm with the ability to thrive in a fast-paced environment
• Demonstrated customer focus and commitment to practical, high-value solutions
• Change-oriented and proactive in identifying and implementing improvements
• Strong oral and written communication skills
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to manage multiple priorities effectively
• Self-motivated and passionate about learning new technologies
• Open-minded to new ideas, perspectives, and methods
• Quality- and cost-driven with strong attention to reliability and performance

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).