Sr. Analyst, EUC

CarMax   •  

Kansas City, KS

Industry: Retail & Consumer Goods

  •  

5 - 7 years

Posted 43 days ago

Who we are looking for:

The CarMax Sr. EUC Analyst is responsible for identifying, analyzing and repairing End User computing problems involving end user equipment and software packages. The position acts as a consultant with the end users to identify and recommend hardware and software solutions. If you are looking to join a collaborative team where you can create innovative solutions that provide value to our business, your job search ends here.

CarMax is seeking a Sr. EUC Analyst who will be responsible for supporting customer solutions. This process includes continuous delivery, optimization, monitoring, Infrastructure support, and implementation. As a member of the team, you will work alongside call center teams to ensure site reliability.

The Day to Day:


  • Provide technical expertise to resolve computer software, hardware, and peripheral equipment problems
  • Assist with the administration of computer security policies and vulnerability checks using established policies and procedures
  • Maintains and updates helpdesk tickets, move-add-change-requests, and daily reports
  • Perform end user move-add-change requests
  • Provide and coordinate warranty and non-warranty technical assistance for hardware and software for 3rd party vendor repair and follow-up
  • Assist with the implementation of tactical projects and software releases using predefined project methodologies

Position Requirements-What we are really looking for:


  • Influences the work of others to drive medium and large projects to successful completion through effective project management, customer interaction and IT coordination
  • Responsible for mentoring others in best practices, procedures and concepts
  • Drives through obstacles and time constraints to successfully deliver tasks to completion
  • Can effectively manage multiple projects and provide daily status reports
  • Delivers solutions through building consensus in both business and technical perspectives
  • Strong teamwork skills, ability to learn quickly, excellent written and spoken communication.
  • Ability to use a wide variety of open source technologies and cloud services
  • Experience implementing and maintaining highly secure infrastructure solutions.
  • Experience with multiple hardware\software platforms
  • Windows 10
  • Microsoft Office 365
  • Support of IP Phones
  • Support of Network and Wireless Infrastructure

Education and/or Experience:


  • 6+ years of experience within the IT industry
  • 2+ years degree in IT related course of study
  • 6+ years of experience in Windows Operating Systems, Windows 7 or newer system, IP based networks, Microsoft Office products and peripheral equipment (printers, scanners) .