Specialized Loan Servicing Manager in Livonia, MI

$100K - $150K(Ladders Estimates)

Comerica Incorporated   •  

Livonia, MI 48150

Industry: Finance & Insurance


8 - 10 years

Posted 55 days ago

Job Description

Specialized Loan Servicing Manager

The Specialized Servicing Manager will manage two teams within the Lending and Trade Services, Loan Servicing department. This role will manage the post-booking activities to service our specialized commercial loans and customer and client support teams; determine the business unit's structure, manage the annual budget and allocation of resources; resource development and oversight and development of departmental policies and procedures.

Position Competencies

Successful incumbents must possess the ability to coach and develop direct reports; strong collaboration, communication and change management skills; great judgment and decision-making skills; the ability to evaluate processes; identify risks and continuously identify improvement opportunities; the ability to provide clear and timely information to a wide variety of audiences.

Position Responsibilities:

  • Effective management of the operations for the following activities:
  • Non-accrual charges off servicing for commercial loans
  • Syndication loan servicing
  • Small Business Administration (SBA) loan servicing
  • Lease servicing
  • Escrow commercial loan servicing
  • Customer & Client inquiries and internal department support services
  • Lending and credit user access and audits to systems
  • Exception report review and resolution
  • Manage the daily production processes through the use of key performance measurements/metrics and service level agreements.
  • Identify, recommend and lead process improvement and change management activities.
  • Lead small to medium projects within the units.
  • Identify, plan and implement initiatives to improve services.
  • Continually evaluate effectiveness of operational controls; develop appropriate mitigation plans for risks.
  • Provide direct, independent and overall management for the human resource aspects of the unit, including:
  • Selection and hiring of talent, motivating and retaining high performing talent, performance management, staff development and resource allocation.


Position Qualifications

  • Bachelor's degree in Accounting or Finance
  • 8 years of related job experience in operations or financial services industry
  • 5 years of experience managing a team
  • 3 years of experience in an accounting/finance role

Work Hours

8am-5pm Monday - Friday

Work Location(s)

Livonia Operations Center

About Comerica

We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.

Valid Through: 2019-10-14