Specialist / Engineer Service Operations

SITA   •  

Montreal, QC

Less than 5 years

Posted 266 days ago

This job is no longer available.


  • Proactive monitoring of systems, networks and applications
  • Remedial actions on incidents
  • Coordination with support teams
  • Escalation with management and suppliers
  • Internal incident notifications
  • Customer advisories
  • Participation in post-incident debriefs
  • Continual service improvement of monitoring and incident management procedures
  • Incident management utilizing ITIL compliant tools and best practice



  • 2-3 years of the following experience:
  • IT systems helpdesk or systems administrator
  • Knowledge of complex IT/Network systems
  • Ability to work with International teams and customers


  • Ability to troubleshoot LAN topologies based on TCP/IP using basic commands such as Ping and Traceroute.
  • Commitment to excellence: Have passion for succeeding in assigned tasks and to produce work of the highest quality even under pressure. Is responsible and can be relied upon
  • Communication: Communicate effectively verbally, in writing or via presentation by putting information accurately, concisely and in a timely manner.
  • Customer Orientation: Is focused on what is best for the customer, always lets customers’ needs, drive actions and decisions
  • Experience of working within an international, multi-cultural organization and with customers based on mutual respect, trust and professional competence
  • Independent: Able to work under minimal supervision by demonstrating an organizational perspective
  • Self-Learning: Actively works to continuously improve and grow, able work on own initiative
  • Teamwork: Demonstrates a strong desire to see the team achieve its agreed goals


  • Degree in IT or Business, or equivalent
  • ITIL Foundation Certificate – Desirable