Solutions Specialist - EN & Security Focus

World Wide Technology   •  

Denver, CO

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 161 days ago

This job is no longer available.

World Wide Technology is currently looking for a Solution Specialist who will lead business development opportunities for Enterprise Networking (EN) & Security customers. This role will reside on the Lifecycle Practice team and will be charged with driving opportunities and providing general education to the customer of their software entitlements and any corresponding portals. The Solution Specialist (SS) will work directly with the Account Teams, Software Licensing Consultants and post-sale Lifecycle teams to ensure all expansion opportunities are outlined, documented and driven to closure. The SS will also be responsible for co-coordinating ATC services in partnership with the Adoption Services team, ATC team and field CSE. The SS will contribute to Quarterly Business Reviews (QBR) in alignment with the License and Maintenance operations team and will also be responsible for ensuring ultimate customer satisfaction. The role will report directly to the Practice Manager, Lifecycle Engagement Services.

Role:

  • This role will reside on the Software Lifecycle Practice team and will be charged with driving adoption and expansion of EN & Security contracts and providing general education to the customer of their software entitlements in a post-sales setting.
  • The Solution Specialist will work directly with the Account Teams, Principle Software Consultants and post-sale Lifecycle teams to ensure all expansion opportunities are outlined, documented and driven to closure.
  • This role will also be responsible for co-coordinating Advanced Technology Center services in partnership with the Adoption Services team, ATC team and field Consulting Systems Engineer (CSE).
  • The SS will participate in Quarterly Business Reviews (QBR) in alignment with the License and Maintenance operations team and will also be responsible for ensuring ultimate customer satisfaction. The role will report directly to the Practice Manager, Lifecycle Engagement Services.
  • The role will require that candidates have a strong understanding of Enterprise Networking, along with their associated portals, use cases, and features.

Qualifications

Requirements:

  • Ability to solve problems quickly, divisively, and take a "common sense" approach to challenges
  • Previous experience in a sales capacity and/or supporting a Business Development organization
  • Excels at speaking in front of customers, groups, and video calls
  • Entrepreneurial mindset
  • Retains optimistic attitude and High motor during stressful situations
  • Ability to take a creative approach to business challenges
  • Strategic thinking capabilities
  • Experience with enterprise network solutions such as route/switch, LAN/WAN, or wireless
  • Cisco experience a is a plus
  • A minimum of 5 years of professional experience

Education:

Undergraduate Degree (required)

19-0043