Solutions Manager

5 - 7 years experience  • 

Salary depends on experience
Posted on 04/19/18
San Francisco, CA
5 - 7 years experience
Salary depends on experience
Posted on 04/19/18

Solutions Manager

Engineering in San Francisco, CA

Flexport is on a mission to fix the user experience in Global Trade.  We are the first licensed freight forwarder and customs brokerage built around a modern tech stack.  We help the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet.

Started in 2013, with a total addressable market of $1 trillion, we've raised $204M from investors that include Peter Thiel’s Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & more.

As a Flexport Solutions Manager, you will bridge customer, supplier, and carrier systems with the Flexport Platform, creating a highly efficient, predictable and transparent supply chain, unlocking immense value.  You will be working with a myriad of clients, from fast growing startup brands to established enterprises. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry.  You will build customers a highly connected supply network, establishing the operating system of global trade.

As our Solutions Manager, you will:

  • Work with a cross functional, independent Squad comprised of Supply Chain Experts, Business Analysts and Solutions Engineers

  • Become an expert on global trade and the Flexport platform

  • Implement solutions to solve clients supply chain needs

  • Deliver client solutions from sales to first automated shipment

  • Foster a trusted relationship with the client

  • Drive customers, partners and Flexport team members to deliver with quality and craftsmanship, creating a lasting solution

  • Document requirements and create statements of work

  • Provide clear and actionable status reports driving a sense of urgency and transparency

  • Create highly scalable, repeatable processes and solutions

We’re looking for a Solutions Manager who brings:

  • 5+ years of technical project management in consulting or SaaS software products

  • Demonstrated expertise in various SDLC including Agile and Waterfall (PMP and Scrum Master certifications preferred)

  • Experience leading multiple external parties, including customer’s system integrators

  • Ability managing a portfolio of parallel client implementations in different states

  • A software development background, with a demonstrated ability to understand technical concepts

  • Experience with integrating SaaS and on-prem ERP, Fulfillment, Order Management, or Warehouse Management systems

  • Experience leading technical integration workshops

  • Enthusiasm for world travel - you’re a globetrotter who can participate in extensive travel

What’s in it for you?

  • As a founding member of the Flexport Services organization, you will help develop customer focused processes and culture from the ground up

  • Opportunity to be a thought leader on an impactful & innovative engineering and product team

  • Meaningful equity in a startup growing their business 20% every month

  • Solution ownership - work with peers to develop innovative supply chain solutions

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