Engineering in San Francisco, CA
Flexport is on a mission to fix the user experience in Global Trade. We are the first licensed freight forwarder and customs brokerage built around a modern tech stack. We help the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet.
Started in 2013, with a total addressable market of $1 trillion, we've raised $204M from investors that include Peter Thiel’s Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & more.
As a Flexport Solutions Manager, you will bridge customer, supplier, and carrier systems with the Flexport Platform, creating a highly efficient, predictable and transparent supply chain, unlocking immense value. You will be working with a myriad of clients, from fast growing startup brands to established enterprises. You’ll work alongside self-starters interested in solving real-world problems and streamlining the inefficiencies in the complex global trade industry. You will build customers a highly connected supply network, establishing the operating system of global trade.
As our Solutions Manager, you will:
Work with a cross functional, independent Squad comprised of Supply Chain Experts, Business Analysts and Solutions Engineers
Become an expert on global trade and the Flexport platform
Implement solutions to solve clients supply chain needs
Deliver client solutions from sales to first automated shipment
Foster a trusted relationship with the client
Drive customers, partners and Flexport team members to deliver with quality and craftsmanship, creating a lasting solution
Document requirements and create statements of work
Provide clear and actionable status reports driving a sense of urgency and transparency
Create highly scalable, repeatable processes and solutions
We’re looking for a Solutions Manager who brings:
5+ years of technical project management in consulting or SaaS software products
Demonstrated expertise in various SDLC including Agile and Waterfall (PMP and Scrum Master certifications preferred)
Experience leading multiple external parties, including customer’s system integrators
Ability managing a portfolio of parallel client implementations in different states
A software development background, with a demonstrated ability to understand technical concepts
Experience with integrating SaaS and on-prem ERP, Fulfillment, Order Management, or Warehouse Management systems
Experience leading technical integration workshops
Enthusiasm for world travel - you’re a globetrotter who can participate in extensive travel
What’s in it for you?
As a founding member of the Flexport Services organization, you will help develop customer focused processes and culture from the ground up
Opportunity to be a thought leader on an impactful & innovative engineering and product team
Meaningful equity in a startup growing their business 20% every month
Solution ownership - work with peers to develop innovative supply chain solutions