Solutions Engineer, Publisher Operations

StyleCaster   •  

New York, NY

Less than 5 years

Posted 246 days ago

This job is no longer available.

SheKnows Media: Solutions Engineer, Publisher Operations   The Solutions Engineer at SheKnows Media will be a key solutions provider supporting advertising product strategy and innovation leading to business growth of the SheKnows Publisher Network. The ideal candidate has a passion for interfacing with partners to develop high quality technical integrations and the ability to thrive in a fast paced and rapidly changing environment, working closely with a cross functional team. The candidate will strive to deliver superior customer service to internal and external clients and solving challenging problems while constantly demonstrating a strong sense of urgency in everything he/she does.  

The Work

  • Develop a deep understanding of SheKnows Media platform capabilities, strengths, and industry standards.
  • Technical adviser for all of SheKnows Media display and video ad technologies.
  • Research, diagnose, troubleshoot and identify solutions to meet business goals.
  • Onboard and guide new publisher partners through front-end integrations, testing, and successful launch.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Assist with ad product strategy, innovation, and optimization.
  • Coordinate with Product, Tech, and RevOps teams to ensure site design, CMS, and reporting tools would not only benefit the user experience, but are a scalable and sellable product.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Document knowledge in the form of support ticket with accuracy and precision.

  The Fine Print

  • Exceptional problem-solving skills and ability to diagnose issues and provide solutions.
  • Extraordinary communication skills.
  • Solid project management skills with close attention to detail.
  • Unparalleled data analysis and data-driven decision-making skills.
  • Have an appreciation for simplifying complex problems.
  • Substantial experienceworking with and debugging JS, HTML, and CSS.
  • A thorough understanding of the digital media ecosystem spanning ad operations, yield optimization, ad serving platforms, and analytics.
  • Experience driving a variety of technical projects to completion.
  • 3+ years of experience in a related technical client-facing role.