Solutions Engineer
Opexus
•$80K — $120K *
Washington, DC 20011 In-Person
1 month ago
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Job Description
OPEXUS+ Casepoint equips government professionals with best-in-class, out-of-the box technology solutions to drive impact. The Solutions Engineer (pre-sales) is at the tip of this spear - shaping the narrative for how we take our products to market and helping customers plan to technically transform their operations.
This role will report to the Director of Solutions Engineering, situated within the broader Growth Enablement team. While OPEXUS + Casepoint Solutions Engineers are familiar with the full suite of our products (spanning open government, workforce management, government oversight, and eDiscovery), each team member develops deep expertise in a specific product area. With this proficiency, the Solutions Engineer can meaningfully contribute to necessary cross-functional work: driving new business with the sales team, informing how we continue to competitively market our products, and equipping technical counterparts with actionable input from our prospective customers.
We're eager to welcome a tenacious Solutions Engineer to our team -- someone who will combine technical aptitude, creative problem-solving, and customer advocacy to #getgovernmentunstuck.
Location: Hybrid position; mandatory minimum of 2 days per week in our Washington, D.C. office
Required Skills:
Solutions Engineers at OPEXUS + Casepoint serve as subject matter experts and skilled connectors. The core areas of focus for this role include the following:
• Customer Discovery & Scoping: Work hand-in-hand with your sales counterparts to understand a customer's current systems, staff workflows, and programmatic pain-points; use these to confidently identify the OPEXUS + Casepoint products and services that will best streamline their processes.
• Product Demonstrations: Deliver engaging, value-focused demonstrations that account for a customer's unique requirements and underscore how our products vary from others in the respective market.
• Technical Feedback Facilitation: Repeatedly intake product feedback from prospect meetings and requirements contained within solicitations; consolidate these functionality requests and/or market trends for action by the Product Management team.
• Sales Enablement: Leverage in-depth knowledge in your respective product(s) to repeatedly upskill the OPEXUS + Casepoint sales team on competitive messaging; our Solutions Engineers do this most ahead of substantive product releases.
• Technical Writing: Tactfully differentiate our products and services when responding to RFI/P/Qs; draft (reusable) language on product functionality and user support practices that highlight the impact we've driven for similar customers.
• Intentional Customer Hand-offs: Ensure that the vision painted for a customer throughout the sales process can be properly actioned post-sale; we make this possible through thorough requirement gathering and information sharing with our respective delivery teams.
• Go-to-Market (GTM) Process Improvement: Collaborate with other Growth Enablement functions -- Revenue Operations, Product Marketing, Sales Intelligence, and Proposals -- to identify ways that the sales team can work more efficiently while bringing in more business.
Education
• Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent work experience
Minimum Qualifications:
• 4+ years of experience in a technical pre-sales or solution delivery role (such as customer engineering or technical implementation)
• A knack for leading value-based product demonstrations for a variety of customer/partner stakeholders
• Demonstrated experience working cross-functionally to drive product innovation - continuously making the customer's voice heard
• Excellent verbal and written communication skills, with the ability to make complex topics digestible for non-technical audiences
• Experience navigating product integration conversations to streamline workflows for users leveraging multiple applications
• Proven ability to manage multiple deals/projects at one time, driving toward excellence for each
Preferred Qualifications:
• Familiarity with corporate and/or government procurement processes, including responding to formal solicitations
• Experience contributing to internal product enablement efforts
• Knowledge of SaaS business models and best practices, specifically release management, complex implementations, user support, and system security
About OPEXUS
Get government unstuck with OPEXUS+ Casepoint. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS+ Casepoint is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments' middle office so agencies can focus on the critical work of mission delivery.
Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.
If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers.
OPEXUS+ Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
#OPEX
This role will report to the Director of Solutions Engineering, situated within the broader Growth Enablement team. While OPEXUS + Casepoint Solutions Engineers are familiar with the full suite of our products (spanning open government, workforce management, government oversight, and eDiscovery), each team member develops deep expertise in a specific product area. With this proficiency, the Solutions Engineer can meaningfully contribute to necessary cross-functional work: driving new business with the sales team, informing how we continue to competitively market our products, and equipping technical counterparts with actionable input from our prospective customers.
We're eager to welcome a tenacious Solutions Engineer to our team -- someone who will combine technical aptitude, creative problem-solving, and customer advocacy to #getgovernmentunstuck.
Location: Hybrid position; mandatory minimum of 2 days per week in our Washington, D.C. office
Required Skills:
Solutions Engineers at OPEXUS + Casepoint serve as subject matter experts and skilled connectors. The core areas of focus for this role include the following:
• Customer Discovery & Scoping: Work hand-in-hand with your sales counterparts to understand a customer's current systems, staff workflows, and programmatic pain-points; use these to confidently identify the OPEXUS + Casepoint products and services that will best streamline their processes.
• Product Demonstrations: Deliver engaging, value-focused demonstrations that account for a customer's unique requirements and underscore how our products vary from others in the respective market.
• Technical Feedback Facilitation: Repeatedly intake product feedback from prospect meetings and requirements contained within solicitations; consolidate these functionality requests and/or market trends for action by the Product Management team.
• Sales Enablement: Leverage in-depth knowledge in your respective product(s) to repeatedly upskill the OPEXUS + Casepoint sales team on competitive messaging; our Solutions Engineers do this most ahead of substantive product releases.
• Technical Writing: Tactfully differentiate our products and services when responding to RFI/P/Qs; draft (reusable) language on product functionality and user support practices that highlight the impact we've driven for similar customers.
• Intentional Customer Hand-offs: Ensure that the vision painted for a customer throughout the sales process can be properly actioned post-sale; we make this possible through thorough requirement gathering and information sharing with our respective delivery teams.
• Go-to-Market (GTM) Process Improvement: Collaborate with other Growth Enablement functions -- Revenue Operations, Product Marketing, Sales Intelligence, and Proposals -- to identify ways that the sales team can work more efficiently while bringing in more business.
Education
• Bachelor's degree in computer science, engineering, information systems, or a related field, or equivalent work experience
Minimum Qualifications:
• 4+ years of experience in a technical pre-sales or solution delivery role (such as customer engineering or technical implementation)
• A knack for leading value-based product demonstrations for a variety of customer/partner stakeholders
• Demonstrated experience working cross-functionally to drive product innovation - continuously making the customer's voice heard
• Excellent verbal and written communication skills, with the ability to make complex topics digestible for non-technical audiences
• Experience navigating product integration conversations to streamline workflows for users leveraging multiple applications
• Proven ability to manage multiple deals/projects at one time, driving toward excellence for each
Preferred Qualifications:
• Familiarity with corporate and/or government procurement processes, including responding to formal solicitations
• Experience contributing to internal product enablement efforts
• Knowledge of SaaS business models and best practices, specifically release management, complex implementations, user support, and system security
About OPEXUS
Get government unstuck with OPEXUS+ Casepoint. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS+ Casepoint is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments' middle office so agencies can focus on the critical work of mission delivery.
Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.
If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers.
OPEXUS+ Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
#OPEX