Solutions Engineer in Charlotte, NC

$200K - $250K(Ladders Estimates)

Masergy   •  

Charlotte, NC 28202

Industry: Technical Services


11 - 15 years

Posted 43 days ago

The Solutions Engineer (SE) is responsible for pre-sale technical support of Masergy's portfolio of Network, Security, and UCaaS services. The SE also maintains ongoing life-cycle support for evolving/emerging technologies and client consultancy.


  • The Solutions Engineer is responsible for pre-sales technical support of Masergy's portfolio of services.
  • Client presentations and proposals.
  • WAN-LAN integration, architectural design and validation
  • Function design and product selection.
  • Client data gathering, documentation and technical service order entry
  • Joint participation in client implementation planning and related activities to ensure seamless integration or turn-up of Masergy services for both new and existing customers.
  • Mentoring and teamwork with new and associate SE's.
  • 25-50% travel
  • Available for partner training, Webinars, Events


  • 10+ years Enterprise IT/Networking experience (Buy/Sell)
  • Strong communications skills, verbal and written
  • Active listening and interpersonal skills
  • Conflict Management and Resolution
  • Strong teamwork and inter-departmental awareness
  • Thought leadership in decision making process

Technical knowledge required will include:

  • Layer 2 (VPLS) and Layer 3 (MPLS) IPVPN
  • Managed Services (Network/Security)
  • Virtual Network Solutions
  • SDN-NFV, SD-WAN, Hybrid WAN
  • QoS Concepts and convergence, application priority
  • WAN Optimization
  • Dynamic routing protocols, load balancing and failover techniques
  • Disaster Recovery, Fault Tolerance, Business Continuity planning
  • WAN design and architecture – Router, firewalls and switches
  • Network security
  • Last mile technologies (TDM, Ethernet, Fiber, Broadband)
  • Project Management/Process Improvement.

Valid Through: 2019-9-30