Job Description

We're looking for a skilled and enthusiastic Solutions Engineer, to join Global-e and take a solid part in supporting our Sales, Project, Product/R&D teams in conducting technical conversations with online retailers and brands wishing to expand their cross-border business with Global-e.

The job will include leading the technology and integration tracks in face-to-face as well as remote meetings with prospect and existing clients, being always up to date with ongoing and future developments of Global-e’s systems, as well as taking clients’ feedbacks, inputs and requests back to the Product and R&D teams.

Responsibilities:

Work hand-in-hand with the Sales team to introduce Global-e’s cross-border solution to our prospect customers.
Help prospect customers understand the power and flexibility of Global-e’s platform, explaining technical features and problem-solving any potential roadblocks.
Become a Product expert who is 100% up to date with features and product roadmaps, by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects.
Act as the Product’s and R&D’s teams’ mediator by thoroughly documenting feedbacks, inputs and requests that are raised during client meetings.
Work with the team to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical impediments.
Travel to sales meetings and technological workshops at customer sites, attend professional conferences etc. as required.
Have the technological savviness required to demonstrate and prototype integrations in merchant environments.
Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution providing “best practice” advice to customers to optimize the integrated Global-e platform effectiveness.

Requirements

Exceptional interpersonal skills with the ability to deliver a technical pitch.
BA/BS/Master degree in Computer Science or another technical field.
At least 3 years’ experience in architecting and hands-on developing software or infrastructure for scalable, distributed web systems.
Deep understanding of systems integration concepts and RESTful services.
Ability to quickly learn, understand, and work with multiple technological environments (including emerging technologies), methodologies, and solutions in the Cloud/IT Technology space.
Multi-task and work well under deadlines in a changing environment.
Independently manage and prioritize task assignments.
Ability to be flexible and work extended hours as required.
Experience in close working interactions with distant teams.
Experience serving in the capacity of a technical sales or solutions engineer in a customer facing role – big advantage.
Open-minded with a life-time willingness to learn.

Valid through: 4/21/2021