$80K - $100K*
The OpsRamp Solution Delivery Architect reports to the Director of Professional Services and is responsible for working collaboratively with the sales team, solution architects, remote delivery technical resources, Customer Success Technical Managers (CSTM), and customers to successfully manage and deliver client implementations.
The Solution Delivery Architect will work with both customers and the OpsRamp technical implementation team to ensure OpsRamp is delivered in a consistent, high quality manner that can be continually improved through repeated experience at multiple customers. This includes developing clear and concise customer requirements based on an existing Statement of Work (SOW), ensuring the team is working towards the correct solution for the customer, the customer is understanding of the solution, and that any potential gap or issue is identified and brought to the attention of the correct OpsRamp team members and addressed with the customer. Support
Valid through: 2020-4-9