Solutions Consulting Manager - AI/ML Enterprise SaaS

People.ai   •  

San Francisco, CA

Industry: Enterprise Technology

  •  

5 - 7 years

Posted 56 days ago

This job is no longer available.

We're looking for a Customer Solutions Consultant to own the execution of the client onboarding process, leveraging a consultative methodology to minimize initial time to value, accelerate adoption and maximize client success while providing a world-class customer experience to our enterprise customers.

Responsibilities

  • Help define our customer experience and build a world­class customer organization.
  • Apply your technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer
  • issues.
  • Understand the People.ai product and databases better than anyone else in the world.
  • Manage the implementation and rollout of our software at our largest customers.
  • Escalate unresolved issues that require more in­depth knowledge to leadership and engineering in a proactive manner.
  • Contribute to our internal and external knowledge base by creating help center content for employees and customers.
  • Partner with our engineering team to resolve sticky customer issues.
  • Partner with our product team to create clear, concise, and engaging release notes.
  • Help design, develop, and cultivate the People.ai community forum (and the People.ai community of users more broadly).
  • Go above and beyond your job description to ensure our customers love us!

Requirements

  • 3+ years of experience in technical implementations or project management Strong analytical, troubleshooting, and problem solving skills
  • Track record of delivering large scale SaaS implementations in complex enterprise environments
  • Ability to manage and deliver multiple ENT customer projects in parallel and on schedule.
  • Experience working with IT, InfoSec and technical groups to navigate complexity and change management
  • Ability to build and cultivate business and technical stakeholder relationships with Enterprise customers
  • Proven history of partnering with product and engineering teams to prioritize customer requirements, drive product improvements to maintain a competitive edge and contribute to overall product roadmap
  • Understanding of GTM motions, roles, and metrics across Sales, Marketing and Customer Success teams
  • Technical background with experience delivering consultative engagements at a management consultancy or technology companies as part of Customer Success, Value Engineering, Pre-Sales teams is preferred
  • Basic knowledge and proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
  • Background in scoping and selling service offerings and services project management is a plus
  • Experience working with Marketing, Sales, Revenue Operations teams is a plus.
  • Strong project management background; proven ability to execute large software deployments successfully.
  • A desire to work closely with customers in sometimes tough situations Strong written and oral communication skills
  • Knowledge of HTML/CSS (or similar)
  • Bachelor's degree in a technical field such as Information Technology/Systems, Computer Science, or Computer Engineering