Solutions Consultant

Jones Lang LaSalle   •  

San Francisco, CA

Less than 5 years

Posted 238 days ago

This job is no longer available.

Solutions ConsultantThe Solution Consultant (SC) is an individual dedicated to one of JLL’s global Fortune 500 customers with the goal of improving the overall real estate and facilities management (REFM) operations through technology and process improvement. The SC will be client facing and responsible for supporting all Integrated Workplace Management System (IWMS) projects, helping to troubleshoot system and data issues while looking for areas of process improvement. The SC will be expected to bring innovation and best practices to the customer to help drive improvement and gain efficiencies. This role will collaborate effectively with all levels of leadership within the client REFM organization as a means of ensuring that their strategic initiatives are met. There is an opportunity to travel to a number of international locations working with the global deployment team. 


Act as the liaison between the customer REPM stakeholders and the JLL project execution team 

Provide guidance for the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues 

Participate in all planning sessions often acting on behalf of the customer 

Assist in creating documentation for:‘as-is’ and ‘to-be’ processes, process 

Operating procedures 

Key Performance Indicators and measurement criteria 

Reporting Objectives and Solutions 

Data gathering templates and management plans 

Train end users on IWMS functionality and processes Troubleshoot data issues in the IWMS application 

Education of the Client regarding industry best practices when applicable Identify and follow-through on process and functionality improvement initiatives 

Work with varying levels within the customer organization to better understand customer needs 


Ability to manage projects and effectively execute project specific deliverables 

Experience in leading group presentations including end user training classes Strong problem solving and analytical abilities. Implementation and deployment experience with ARCHIBUS, TRIRIGA, Manhattan Centerstone, Planon, or another similar IWMS system. Working knowledge of Microsoft Word, Excel, Project, Visio and PowerPointMin. of 3 years of industry-related experience or technology implementation experience 


Conceptual knowledge of Relational Databases and experience with data management PMP Certification Conceptual knowledge of AutoCAD SQL, HTML, JavaScript or Crystal Reports Experience