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Solution Delivery Manager at Applause in Framingham, MA



$100K — $150K *


Quality Assurance, Technology Management


5 - 7 years

Job Description

In support of our Account Management efforts, we are looking for a unique individual to build trusted relationships with our customers, help those customers understand the value of our services, and show them how they can be successful leveraging Applause across their digital experience initiatives. This person will partner closely with our sales, marketing, community, and product teams, to manage successful customer engagements. This position in based at our HQ in Framingham, MA.

The person in this role will own and lead specific customer engagements implementing our SaaS testing solution and services. This position is an integral part of Applause's long term relationship with its customers and the efforts put forth by this individual will directly impact the value realized by the customer and the ultimate success of the relationship.

In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial

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Valid through: 7/8/2020

About Applause

Applause (Latin applaudere, to strike upon, clap) is primarily the expression of approval by the act of clapping, or striking the palms of the hands together, in order to create noise. Audiences usually applaud after a performance, such as a musical concert, speech, or play, as a sign of enjoyment and approval. In most countries audience members clap their hands at random to produce a constant noise. It tends to synchronize naturally to a weak degree; in Russia, Norway and many northern and eastern European countries synchronized clapping is more popular than random clapping. The age of the custom of applauding is uncertain, but it is widespread among human cultures. The variety of its forms is limited only by the capacity for devising means of making a noise (e.g., stomping of feet or rapping of fists or hands on a table). Within each culture, however, it is usually subject to conventions. The ancient Romans had a set rituals at public performances to express degrees of approval: snapping the finger and thumb, clapping with the flat or hollow palm, and waving the flap of the toga. Emperor Aurelian substituted the waving of napkins (orarium) that he had distributed to the Roman people for the toga flapping. In Roman theatre, at the close of the play, the chief actor called out "Valete et plaudite!", and the audience, guided by an unofficial choregus, chanted their approval antiphonally. This was often organized and paid for.
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* Ladders Estimates