Solution Consultant in Toronto, ON

$100K - $150K(Ladders Estimates)

RiskVision   •  

Toronto, ON M4E 3Y1

Industry: Information Technology

  •  

5 - 7 years

Posted 49 days ago

As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver's SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software and administering training on best practices.

Your Responsibilities and Deliverables:

Project Delivery (90%)

You'll enable customers to take maximum advantage of our software by leading and participating in the delivery of software implementations, this includes:

Consultation

  • Educating customers on what's required for successful implementations
  • Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices

Project Management

  • Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
  • Controlling and communicating project scope, schedule, budget, and risk to customers and management
  • Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize "time to value"

Business Analysis

  • Gathering and documenting customer functional and technical requirements

Configuration

  • Configuring the software based on the solution design performing quality assurance to minimizing rework (no coding required)

Training

  • Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)

Presales Support (5%)

You'll collaborate with Sales and lead presales activities with customers that result in a common understanding of project success factors, scope of work, and cost of the required Services.

Product Management (5%)

You'll establish a communication channel with Product Management to share market feedback and gain insight into the product roadmap to share across the team.

Measures of success: customer feedback (references, NPS, upsell), utilization and peer feedback

Your Background:

  • 5+ years of prior experience in delivering enterprise off-the-shelf software or risk management solutions
  • Experience with Visio, MS Project, MS Office, and CRM's such as Salesforce
  • Experience within Enterprise Risk Management, Audit or Compliance is an asset

About You:

  • You're a people-pleaser who loves to make customers happy regardless of any obstacle!
  • You're a go-getter with an excellent ability to manage ongoing projects simultaneously
  • You have exceptional communication skills and get pumped speaking with customers
  • You're a techie who loves to problem solve; you work hard to understand the in's and out's of new products and services
  • You're a self-starter who can take charge of tasks with minimal direction (we're not fans of micro-management)
  • You're accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!


Valid Through: 2019-10-21