Overview & Responsibilities
Rackspace is seeking a Solution Architect - Professional Services to join our team full time onsite or Remote Work from Home for exceptional candidates.
Global businesses need the freedom to modernize their IT and put their workloads where they’ll fit best. But selecting the right platform, architecting a multi-cloud solution and modernizing operations is complex and difficult to handle alone. The cloud is complex. Rackspace Global Solutions and Services business has engineers and architects that can help accelerate your growth and innovation at any point in your cloud journey.
Wherever your journey starts, chances are we’ve already navigated the territory. Our Professional Services solution engineers have expertise and experience in all the major cloud platforms and technologies. As your trusted partner, we can handle your migration details for you and provide ongoing management and optimization, so you can focus on your core business.
Responsible for serving customers requiring consulting for infrastructure consolidation, transformation, and optimization of dedicated and multi-cloud environments.
Utilizes a highly strategic, highly consultative framework with large, complex customers and prospects.
Aligns customer business strategies and IT architecture via Rackspace products and services.
Works closely with senior leadership of client organizations as well as key technical personnel.
Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.
Orchestrate and lead pre and post sales and delivery efforts inclusive of holistic IT optimization, consolidation, and transformation solutions for customers inclusive of discovery, analysis, solution design, and migration.
Lead facilitation of group white-boarding sessions to articulate Rackspace solutions, transformation methodology, functional separation of customer applications, and development of business case value with financial calculations such as TCO and ROI.
Aligns and regularly communicates with Project Manager and extended teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.
Prepares and develops statements of work inclusive of overview, scope, duration, deliverables, resources, terms and conditions, assumptions, and pricing.
Lead and deliver the sale of assessment services, business case development, solution architecture, and multi-phased complex migration programs that address technology, people/organization, and process.
Creates and presents deliverables to customer such as asset inventory, infrastructure snapshot, capacity & performance analysis, consolidation scenarios, application inventory & snapshot, business impact analysis, architecture feasibility analysis, data classification, integration & dependency mapping, consumption & demand analysis, application risk & complexity profile, target platform & service level mapping, migration methodology, schedule & resource planning, target solution design, and executive summary.
Understand complex IT and business customer challenges and apply technology and product portfolio knowledge to solve problems in a consultative manner.
Perpetually seek to improve and refine the Rackspace Professional Services methodology, deliverables, sales collateral, and team roles and alignment.
Build and maintain a network of cross-functional technical resources within Rackspace and across any relative partnerships to allow for higher productivity, increased business, and rapid resolution of problems and escalations.
Expert knowledge of data center strategy & operations, capacity, utilization, disaster recovery, and migration & consolidation and best practices.
Advanced working knowledge of infrastructure, such as virtualization technologies, operating systems, platform migration, data management, networking, facilities, and operational facilities.
Expert knowledge of application architecture such as client/server, n-tier, SOA, etc.
Experience with common as-a-Service offerings with various service providers across various solution stacks (infrastructure, platform, software). Advanced knowledge of IT Service Management and Service Delivery.
Able to resolve problems in a timely manner.
Ability to communicate technical info and ideas so others will understand.
Ability to make appropriate decisions considering the relative costs and benefits of potential actions.
Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations.
Strong organizational and cross-team communication skills.
Ability to adapt to a rapidly changing environment.
Bachelor’s degree in Information Technology or a related technical field.
10 plus years of industry experience in a technical support and/or pre or post sales engineering and architecture role.
Requires exposure to a range of IT environments, industry sectors & technology stacks.
ITIL certification preferred.
Advanced degree preferred.
Extensive managed services, consulting, technical support, and/or application development experience preferred.
Additional experience may substitute for the degree at a rate of 3 years of experience for 1 year of education.
Up to 50% travel may be required for this position.