- Design the next-gen Monitoring Solution for large and complex customers undergoing significant changes in their organizations.
- Team lead for a mixed group of technical experts as part of large-scale product evaluations.
- Ensure the success of significant deployments like Cloud Migrations and Digital Transformations for major corporations through effective Monitoring.
- Deep Subject Matter Expert that the Sales team will rely upon for key situations.
- Collaborate with Product Management on the roadmap and deliver customized roadmap presentations to our top customers.
- Drive escalations (when rarely needed) to get top customers the white glove treatment response if they run into problems.
- 5 years + of pre-sales experience with the high tech industry or product management
- Maintain a deep understanding of the customer’s business as well as their technical environment
- Knowledge in the monitoring space (APM, Digital Experience, Tracing, AIOps, Infrastructure, Logging)
- Technical Skills (some of these):
- APM languages: Java, .NET, NodeJS, Python, Ruby, PHP or Golang.
- Cloud technologies: AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes
- Superior organizational and project management skills
- Exceptional ability to technical/business presentations.
- Excellent communication, critical thinking & analytical skills
- Bachelor’s degree in Engineering/Computer Science or equivalent