Solution Architect, Principal Field Technologist

New Relic   •  

Kansas City, MO

Industry: Technology


5 - 7 years

Posted 178 days ago

This job is no longer available.


  • Design the next-gen Monitoring Solution for large and complex customers undergoing significant changes in their organizations.
  • Team lead for a mixed group of technical experts as part of large-scale product evaluations.
  • Ensure the success of significant deployments like Cloud Migrations and Digital Transformations for major corporations through effective Monitoring.
  • Deep Subject Matter Expert that the Sales team will rely upon for key situations.
  • Collaborate with Product Management on the roadmap and deliver customized roadmap presentations to our top customers.
  • Drive escalations (when rarely needed) to get top customers the white glove treatment response if they run into problems.


  • 5 years + of pre-sales experience with the high tech industry or product management
  • Maintain a deep understanding of the customer’s business as well as their technical environment
  • Knowledge in the monitoring space (APM, Digital Experience, Tracing, AIOps, Infrastructure, Logging)
  • Technical Skills (some of these):
    • APM languages: Java, .NET, NodeJS, Python, Ruby, PHP or Golang.
    • End-user technologies: iOS, Android, JavaScript, HTML5, video players
    • Cloud technologies: AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes
  • Superior organizational and project management skills
  • Exceptional ability to technical/business  presentations.
  • Excellent communication, critical thinking & analytical skills
  • Bachelor’s degree in Engineering/Computer Science or equivalent