Solution Architect (ITIL/ITSM)

Ntt Data   •  

Herndon, VA

Industry: Information Services


11 - 15 years

Posted 294 days ago

This job is no longer available.

  • Defining To-be processes, identifying dependencies, key integration points, and building the roadmap for the ITSM solution and extending the solution across multiple Lines of Business and various groups within the organization.
  • Providing a clear business vision and provides roadmaps, recommendations around implementation choices, system design, integrations and system enhancements.
  • Interfacing with business and technology partners to develop a roadmap and guide implementation teams towards a common architecture vision across technology, processes, and tools.
  • Communicating business needs to develop integrated solutions across business areas and application systems including infrastructure components.
  • Aligning Business and Technology Strategies and owns strategic responsibility for client ITSM and Service Automation systems
  • Developing policies, standards and guidelines that direct the selection, development, implementation and use of Service Management within the enterprise
  • Assisting with the procurement of technology solutions and vendor(s) that optimally meets the customers’ requirements while tapping into the most effective technology and services to be found through a competitive bid proces

 *  Strong knowledge of infrastructure solutions (in specific areas related to data center optimization, cloud hosting, disaster recovery and backup, IT security, and/or IT
     operations), project management and system architecture.
 *  Ten or more years of ITSM experience with tools such as ServiceNow, BMC Remedy, HP ServiceManager, Cherwell
 *  Experience at an Architect level role for ITSM enterprise solutions
 *  Experience with ITSM tools and building interfaces and integrations from those tools to other systems
 *  ITIL v.3 certified
 *  Ten or more years developing, deploying, or managing mission critical IT systems
 *  Good Knowledge of development methodologies including Waterfall, RUP and Agile development
Nice to have
 *  Experience as a consultant at a major consulting organization that implements ITSM
 *  Experience working with virtual teams on business development, capture, and proposal efforts for very large (>$100M) pursuits.

Req ID: 15771