Solution Architect

InsideSalescom   •  

Provo, UT

Industry: Technology

  •  

Not Specified years

Posted 96 days ago

This job is no longer available.

Description

Overview

The primary objective of this position is to ensure that our customers are so happy and successful with our technology solutions that they continue to renew and expand their footprint with InsideSales.com.  To facilitate this mission, you will act as solution expert for the customers in your assigned account portfolio, handling technical expectations, processes and deployment during implementation and supporting escalated technical items, ongoing optimization efforts, and new feature deployment and training that occurs beyond the initial onboarding phase.

Job Scope

  • Interview business and IT stakeholders to gather design requirements
  • Work with Account Team to assess technical risks and feasibility
  • Create and present technical design and implementation plan, articulating the reasoning and business value of the solution to gain buy-in from the customer
  • Make recommendations to address complex custom implementation needs
  • Work with Customer Experience Manager to schedule, track and communicate customer implementation milestones and training plans
  • Conduct product trainings to both users, managers, and administrators
  • Deploy and train on package updates and new products/features as needed
  • Monitor and triage issues during implementation, working together with the Account Team
  • Act as point of escalation to help solve escalated or complex issues for assigned customers
  • Conduct regular technical health checks for assigned customers
  • Support Customer Experience Manager on presentations for Business Value Reviews, Customer Pulse updates, and Account Planning by contributing content and providing feedback
  • Audit partner implementation work to ensure acceptable level of quality
  • Continuously deepen expertise on the InsideSales.com suite of products, Salesforce.com, Microsoft Dynamics, LMP, SAP, and telephony systems
  • Routinely review solution designs for customers to offer process improvements and configuration tweaks that can deliver greater business value to customers

Impact

  • Ensure projects deliver customer value by focusing on adoption and customer satisfaction
  • Gain trust and credibility with stakeholders by delivering business value
  • Effectively communicate project expectations to internal/external team and customers
  • Simplify complex technical topics during presentations
  • Share best practices across ISDC and with customers
  • Mentor junior and cross-functional employees

Preferred Qualifications:

  • Bachelor's degree or equivalent experience
  • SaaS implementation experience
  • Experience implementing custom design solutions.
  • Experience in new process or product implementation
  • Previous CRM Administrator experience
  • Implementation of sales operations, processes, metrics, and management techniques
  • Project management expertise
  • Complex problem-solving experience
  • com product certifications
  • com Certified Administrator
  • com Certified Sales Cloud Consultant
  • com Certified Advanced Administrator
  • Microsoft Dynamics CRM 2016 Customization and Configuration Certification
  • Microsoft Technology Associate Certification