Solar Performance Manager

Vivint Solar   •  

North Haven, CT

Industry: Business Services


Less than 5 years

Posted 293 days ago

This job is no longer available.

The Solar Performance Manager (SPM) is a key contributor to the Solar Installation process. They will manage key post-install processes for their local offices and help maintain a world-class customer experience for customers in their area.

Key Job Duties:

  • Manage the inspection technicians and performance technicians in office.
  • Onboard new technicians on company and department policies.
  • Order necessary parts and material for technicians in the office.
  • Coach technicians on best practices and strive to improve individual and office metrics.
  • Oversee the local inspections process within the office.
  • Oversee the local service process implementations within the office.
  • Strive to achieve high efficiency of directly reporting technicians.
  • Prepare technicians to be ready for their assigned tasks every day.
  • Work with corporate office teams to ensure appointments are being scheduled efficiently and technicians are being fully optimized.
  • Preview technician’s schedules to ensure they are prepared for the right skill sets are available for each appointment.
  • Set and manage goals with technicians to improve overall office performance.
  • Work with technicians to manage truck stock and vehicle policy compliance.
  • Ensure technicians are closing out work orders and updating all necessary systems with appointment details.
  • Ensure technicians are compliant with our RMA procedures
  • Train technicians on policy changes and ensure 100% policy compliance.

Necessary Skills and Experience:

  • Electrical or Solar Installation background is a plus
  • 2+ years management or supervisory experience
  • Organizational skills
  • Excellent communication skills (verbal and written)
  • Goal-oriented and self-motivated
  • Proficient with the Microsoft Office (Word, Excel, Powerpoint, etc.)
  • 2+ years experience with customer interaction strongly preferred
  • Demonstrated ability to lead a team and meet goals as a group


  • R-00687