Software Trainer

Decipher   •  

Fresno, CA

Industry: Professional, Scientific & Technical Services


Not Specified years

Posted 44 days ago


This person will be responsible for identifying and creating training content to ease user integration on the FocusVision’s Decipher platform for the UI user. Evaluate and analyze small – large/enterprise SaaS customers’ business model and ensure they have a successful implementation on the platform. Some travel may be required for on-site training.

• Create and build content for FocusVision’s Decipher platform implementation guide, best practices, and certification programs
• Present solutions using the Decipher platform that meet our customer’s needs
• Working with Customer Success Managers to ensure successful deployment of Decipher SaaS products
• Provides training and end-user support during and after the implementation process
• Providing training for FocusVision’s Onboarding Program through Decipher platform
• Additional and specialized live trainings with clients/staff on software updates
• Work with the documentation team to design trainings/how-to’s that give customers the proper knowledge to fully utilize our research platform.
• Present solutions for customers to become successful with our tools
• Increase the Decipher user base with well qualified users
• Manage the certification database of users
• Reach out to social media to inform users of what our program has to offer
• Document training feedback thoroughly and clearly in order to help improve our program
• Provide ideas on how to make the program better based on own experience
• Ability to think outside the box and present ideas to improve the program
• Create content for various self-paced training content

• B.A/B.S. Degree or Equivalent
• 6+ months experience in a client-facing role
• 6+ months experience in a training role
• Ability to build strong, lasting relationships with customers/stakeholders inside an organization
• Creative and analytical problem-solver who effortlessly comes up with new solutions to vexing problems
• Interest in learning everything there is to know about the Decipher Platform
• Well-developed organizational skill to successfully manage multiple projects at a time
• Ability to present ideas of your own to a complex problem
• Polished, professional, and good public speaking skills
• Excellent personality and likable demeanor
• Desire to improve constantly