$80K — $100K *
There is an immediate opening for a Software Support Specialist to be based out of our Birmingham, AL office. The Support Specialist will be responsible for providing solutions (via phone or email) for McLeod customers related to general instructional or technical problems for software or hardware pertaining to McLeod Software’s various products (McLeod Software’s LoadMaster and Power Broker products as well as third party vendor interfaces.)
This position will triage incoming requests for custom programming items, document basic requirement and assign work order for consult to Business Analysts; will assist customers in problem solving process, asking questions to determine the nature of their issue. Additionally, will document all activities within work order record in McLeod's operations system - researching and trouble shooting LoadMaster technical (hardware, software) issues either by reviewing manuals, discussing with other staff or contacting 3rd party sources. Running diagnostic programs or evaluating stack trace information supplied by customer.
The ideal candidate will have a Bachelor's degree, or work experience may substitute on a year for year basis. Ability to travel approximately 5-15%. Experience in the transportation or logistics industry a plus.
Since 1985, McLeod Software has provided powerful transportation management and trucking software solutions to the trucking industry. These solutions, developed entirely by our company, are comprehensive and support integration with a broad array of complimentary logistics products.
We are the leader when it comes to software for trucking dispatch operations management, freight brokerage management, fleet management, document imaging, workflow, EDI, and business process automation solutions for trucking, freight brokerage, third party logistics, and shipper companies in the United States.
With an established base of more than 850 active customers throughout North America, McLeod Software is dedicated solely to the transportation industry. This focus means we have a deep understanding of the needs and intricate details involved in carrier, broker, and freight management businesses of all types.
McLeod Software owns our national headquarters building in Birmingham, Alabama, and we also operate regional offices with training facilities in Salt Lake City, Utah and Downers Grove, Illinois. We employ more than 500 professionals
Valid through: 11/27/2020