Software Support Specialist

Salary depends on experience
Posted on 10/23/17
Lindon, UT
Salary depends on experience
Posted on 10/23/17

What You'll Do

As a member of our work-from-home Product Support team, you will help our customers find solutions in their daily use of BambooHR. You will help new and current HR clients and their teams through swift troubleshooting and correspondence. You’ll help them make their use of our HRIS a piece of cake and illustrate how BambooHR has the ability to set them free to do great work. Working from home, you will have the opportunity to cut out the distractions that come with being in an office, learn how to be a master of your craft and crush your job responsibilities, which include:

  • Answering questions via phone and email from customers that actually love our software--we provide the computer and the phone
  • Working with a team that is building a brand of unparalleled customer service around the world
  • Answering clients’ questions about our top-rated software and its awesome functionalities
  • Providing top-notch service and swift software training to the HR and business leaders we work with
  • Working side-by-side with our customers to provide creative solutions to challenging problems
  • Do your best, focused work, from 8 am to 5 pm or 9 am to 6 pm, Monday through Friday (no nights or weekends! Hooray!)

What We'll Love About You

  • You have written and communication skills that are sharp as a tack
  • You live within the state of Utah (This is a must!) and would be able to come into the office for at least 2 weeks for training
  • Analytical thinking and problem-solving are your bread and butter
  • You have a dedicated at-home workspace, free from distraction with high-speed, reliable internet
  • You've got passion for customers and the ability to champion high levels of client satisfaction
  • You can type 60+ words per minute
  • You have experience manipulating data in Excel
  • You have excellent problem solving and detection skills

What You'll Love About Us

  • You’ll learn about HR processes from different professionals hailing from all over the world
  • You’ll cut out the commute, and save time for the rest of your life
  • You get to be smack-dab in the middle of the award-winning culture we’ve built
  • You’ll experience a genuine work/life balance and never work on weekends
  • 3 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this!)
  • Medical with HSA and FSA options, dental, and vision
  • 401(k) with company match
  • Take the Financial Peace University class, get reimbursed and get a bonus

*Just so you know, this role is the same as the Product Support Specialist - In Office position, just physically in your own home. The only difference, is where our employees physically are. We want to know which physical location you think you would thrive best in, so please only choose one.


Not the right job?
Join Ladders to find it.
With a free Ladders account, you can find the best jobs for you and be found by over 20,0000 recruiters.