Software Support Specialist

bambooHR   •  

Lindon, UT

Industry: Software

  •  

Not Specified years

Posted 365 days ago

What You'll Do

As a member of our office team for Product Support, you will help our customers find solutions in their daily use of BambooHR. You will help new and current HR clients and their teams through swift troubleshooting and correspondence. You’ll help them make their use of our HRIS a piece of cake and illustrate how BambooHR has the ability to set them free to do great work. In our office, you will have the opportunity to closely interact with members of our lively team, learn how to become a master of your craft and crush your job responsibilities, which include:

  • Answering questions via phone and email from customers that actually love our software--we provide the computer and the phone
  • Working with a team that is building a brand of unparalleled customer service around the world
  • Answering clients’ questions about our top-rated software and its awesome functionalities
  • Providing top-notch service and swift software training to the HR and business leaders we work with
  • Working side-by-side with our customers to provide creative solutions to challenging problems
  • Do your best, focused work, from 8 am to 5 pm or 9 am to 6 pm, Monday through Friday (no nights or weekends! Hooray!)

What We'll Love About You

  • You have written and communication skills that are sharp as a tack
  • You live within commuting distance of our office
  • Analytical thinking and problem-solving are your bread and butter
  • You have the ability to tune out office buzz and hone in on tasks at hand
  • You've got passion for customers and the ability to champion high levels of client satisfaction
  • You can type 60+ words per minute
  • You have experience manipulating data in Excel
  • You have excellent problem solving and detection skills

What You'll Love About Us

  • You’ll learn about HR processes from different professionals hailing from all over the world
  • You’ll enjoy hands-on support from the rest of our in-office squad
  • You get to be smack-dab in the middle of the award-winning culture we’ve built
  • You’ll experience a genuine work/life balance and never work on weekends
  • 3 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this!)
  • Medical with HSA and FSA options, dental, and vision
  • 401(k) with company match
  • Take the Financial Peace University class, get reimbursed and get a bonus

*Just so you know, this role is the same as the Product Support Specialist - Remote position, just in office. The only difference is where our employees physically are. We want to know which physical location you think you would thrive best in, so please only choose one.