Software Support Engineer in Morgan Hill, CA

$80K - $100K(Ladders Estimates)

Anritsu   •  

Morgan Hill, CA 95037

Industry: Manufacturing & Automotive


Less than 5 years

Posted 49 days ago

Anritsu is committed to providing a comprehensive and competitive benefits package to all employees. We offer standard benefits such as major medical, vision and dental coverage, life insurance, Employee Assistance Plan, Flexible Spending Accounts, a generous 401(k) Matching Plan, Tuition Reimbursement, and profit sharing. Our benefit package is designed to positively impact all aspects of your life; to help you and your family succeed; and to maintain our status as a "perfect job." Come find out what Anritsu has to offer you!

As a Software Support Engineer based in the Bay Area, you will have responsibility for providing Tier 1 technical customer support for our ME7873 RF testers for all customers in North America. In addition, you will share joint responsibility for handling support for a key local customer, covering all Anritsu RF test products. This will include some onsite visits to the customer labs. You will be part of Anritsu's global team of support engineers dedicated to providing the highest level of post-sales support for our 3G, 4G and 5G RF test products.

Key Responsibilities include:

  • Provide high quality remote technical support for Anritsu's wireless protocol products, primarily the ME7873 RF system.
  • Manage customers' technical issues, analyze logs and work with internal teams (e.g. R&D and Product Management) to deliver solutions.
  • Work closely with the development team for the ME7873 product to prioritize bug fixes and new features, review documentation and monitor release schedules.
  • Utilize a range of methods to efficiently solve customer issues, including e-mail, telephone, remote access sessions to customer systems and occasional customer onsite visits within North & South America.
  • Support to CGF/PTCRB and Carrier Acceptance (VZW, AT&T, T-Mobile) RF test cases, for certification and R&D testing projects.
  • Assist senior support engineer in handling support for key customer in the area, including support for multiple Anritsu products, regular onsite support visits, interacting with local sales engineer and reporting on customer requirements and schedules.
  • Help in preparation of internal and external training materials, and lead customer facing training sessions when required.
  • Work as part of a collaborative cross-regional RF support team sharing knowledge, providing feedback in team meetings and giving input to weekly and monthly status reports.
  • Reporting to the System Support Supervisor (RF) based in New Jersey.


  • Degree in telecommunications or other relevant engineering field.
  • 2+ years' experience in a telecommunications role.
  • Good working knowledge of 3GPP 3G/4G protocols (L1/L2/L3).
  • Experience with mobile device testing.
  • Customer support experience (desirable).

In order to be successful in this role, the following competencies and behavior skills are required:

  • Excellent communication skills.
  • Focus on customer satisfaction.
  • Methodical problem solving skills.
  • Good organizational skills e.g. time management and balancing priorities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Valid Through: 2019-10-22