Software Support Analyst

Global Payments   •  

Lenexa, KS

Less than 5 years

Posted 231 days ago

This job is no longer available.


The Software Support Analyst is responsible for providing support to our customers in their use of our proprietary web-based ECommerce Suite.

Job Details:

  • Assist customers in issue-resolution utilizing your foundation of technical knowledge surrounding enterprise software and hardware.
  • Respond to inquiries through e-mail, phone and internet; diagnose and resolve issues using prescribed troubleshooting techniques, and document efforts.
  • Significant time researching multiple log files to identify and determine solutions for clients and users. 
  • Focus is on customer satisfaction and customer response time
  • Regularly work with multiple queues, multiple systems
  • Work closely with other technical resources and product development
  • Be prepared for monthly code releases / service packs
  • Shifts available include 7am-4pm; 8am-5pm;10am-7pm


  • Three (3) or more years of experience in a similar role, supporting enterprise level applications, with a demonstrated ability to learn and adapt to new technology  
  • Experience researching/using log files to analyze and develop solutions
  • Able to prioritize, assess and manage multiple tasks while maintaining attention to detail  
  • Excellent verbal and written communication skills with the ability to interact with all levels of an organization, and with people of varying technical knowledge and skills. 
  • The technical environment we support includes HTML, CSS, web servers, SQL, JIRA, and ERP software (Oracle PeopleSoft, and Ellucian Banner and Colleague)
  • Bi-lingual Spanish Speaker ideal, but not required
  • Bachelor’s degree, preferred