Software Product Manager


Waltham, MA

Industry: Technology


5 - 7 years

Posted 172 days ago

  by    Tracy Ryan

This job is no longer available.

CallMiner is looking for a Product Manager with interactive web application or SaaS product management experience to help us to continue to evolve our market leading customer interaction analytics solutions. Customer interaction analytics or the analysis of both written and verbal conversations between businesses and their customers, is one of the hottest offerings in contact center and customer experience management technology. CallMiner has been a pioneer and leader in this industry since its inception, and continues to deliver the most innovative and intuitive products to market. Watch this video for an overview of what we do:

Through interviews and observation, you will gain an intimate understanding of processes, workflows, objectives, and challenges facing a variety of user types and from this build and prioritize a backlog of industry leading enhancements. You will create wireframes and work with the UI design team to communicate new product capabilities to developers, executives, and beta customers for rapid feedback, iteration, and implementation. You will leverage agile approaches and work collaboratively with developers to break the backlog into stories with clearly articulated acceptance criteria, which are then delivered to efficiently and effectively to the market, ahead of our competition. The Product Manager will manage the entire product lifecycle from kickoff, to launch, leveraging his or her strong communication skills to educate, enroll and evangelize new releases across the entire organization and to the use community.

Primary responsibilities include:

  • Conducting voice of customer research interacting with the user group, customers, and non-customers
  • Identifying/documenting market problems and requirements to solve those problems
  • Using pragmatic methods to prioritize the product backlog, and communicate those priorities across the organization
  • Detailing epics and breaking down stories such that they are development ready
  • Creating wireframes and delivering UI mockups in collaboration with design
  • Managing planning sprints, and sprint review meetings
  • Attending daily standups, review implemented features, providing developer feedback
  • Managing the entire product lifecycle ? including product launch with support of product marketing
  • Conducting market, industry, and competitive analysis


  • 5+ combined years?experience in product management
  • Experience with the development of platform API
  • Experience in contact center, speech analytics, or business analytics software preferred
  • Experience in pragmatic collection and prioritization of product feature requirements
  • Experience with SCRUM, Kanban or otheragile frameworks
  • Strong communication and presentation skills
  • Proven portfolio of successful product releases as a product manager
  • Strong understanding of web, platform API, and databasetechnologies
  • Strong understanding of platform based SaaS applications
  • Undergrad in engineering, computer science, or similar technical degree? MBA considered an asset
  • Experience in design of business intelligence, visualization/reporting tools, analytics tools, contact center, or search applications are a definite asset

Please submit resume along with salary requirements and cover letter.