CallMiner is looking for a Product Manager with interactive web application or SaaS product management experience to help us to continue to evolve our market leading customer interaction analytics solutions. Customer interaction analytics or the analysis of both written and verbal conversations between businesses and their customers, is one of the hottest offerings in contact center and customer experience management technology. CallMiner has been a pioneer and leader in this industry since its inception, and continues to deliver the most innovative and intuitive products to market. Watch this video for an overview of what we do:
Through interviews and observation, you will gain an intimate understanding of processes, workflows, objectives, and challenges facing a variety of user types and from this build and prioritize a backlog of industry leading enhancements. You will create wireframes and work with the UI design team to communicate new product capabilities to developers, executives, and beta customers for rapid feedback, iteration, and implementation. You will leverage agile approaches and work collaboratively with developers to break the backlog into stories with clearly articulated acceptance criteria, which are then delivered to efficiently and effectively to the market, ahead of our competition. The Product Manager will manage the entire product lifecycle from kickoff, to launch, leveraging his or her strong communication skills to educate, enroll and evangelize new releases across the entire organization and to the use community.
Primary responsibilities include:
Please submit resume along with salary requirements and cover letter.