Job Description

Itential provides powerful network automation software to companies worldwide, from Fortune 500 telecommunications and financial services companies, to enterprises of all sizes. We are committed to building world-class products that accelerate the move toward software-driven networks and next generation, agile network operations. Our corporate headquarters are in Atlanta with offices in the UK and we are growing fast! We are searching for an experienced Software Engineer to join our Automation Support team!

Job Description

Software Engineers on Itential's Automation Support team are responsible for the end-to-end support for our internal Automation teams and their respective customers. You will address technical issues and concerns that customers have within our proprietary automation platform after our Automation teams have configured it in the customer's production environments. This is not a traditional software support role, as you will be at the forefront of innovative solutions that have been custom-built for our clients. You will excel in this role because you are great at solving problems, reverse engineering, debugging, troubleshooting, and finding solutions to issues that prevent them from occurring at scale. Most importantly, you are a software engineer with excellent communication skills that wants a challenging, collaborative environment to continue developing your software skills.

What Will You Tell Your Friends?

"My team helps our customers solve problems within our software. Our customers build massive automations that run their IT environments and our cell networks. Sometimes they hit a problem, and I get to dive into a different problem each day and help our customers find solutions!"

Technologies We Use: JavaScript (es6), Node.js, React, MongoDB, Redis, Ansible, Docker, Python, AWS, git, Postman, RabbitMQ, Java, Linux (CentOS & Ubuntu)

Responsibilities and Duties

Review, analyze, and debug customer issues
Understand customer requirements and how they translate to functionality
Participate in code reviews and maintain coding standards
Overall accountability of the customer's issue ensuring the matter is resolved in a timely fashion or escalated as needed
Ensure that your code is tested, robust, and secure
Track project progress, issues, and impact
Report and escalate issues and risks to management as needed

Qualifications and Skills

Bachelors degree in Computer Science or equivalent
Experience using technologies frameworks in the MERN/MEAN stack
3+ years of experience supporting software platforms and custom development
Knowledge of consuming and creating APIs
Understanding of Agile development methodologies
Comfortable using Linux/*nix CLI
Excellent written and verbal skills

What Does the Interview Process Look Like?

Initial phone screen with the Hiring Manager discussing a combination of normal "intro" questions and technical questions
Technical phone screen with a Software Engineer discussing a detailed technical problem and your background
Virtual "in-person" Interview - talk with up to 6 members of the Delivery organization, covering Behavioral, Coding, and Design questions over 2.5 hours
That's it!

Valid through: 4/27/2021