Software Engineer, Associate at Infor in Alpharetta, GA

A Day in The Life Typically Includes:

Resolves clients' questions or problems over the telephone or Internet in the areas of system configurations/setup, product functionality and bugs/enhancements.

• Serves a support liaison between company and customer and documents incidents in required tracking systems.
• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
• Other responsibilities include, among others, testing, training, and defining and following support procedures and supporting implementations.
• Ability to use this understanding to troubleshoot performance issues with Infor customers
• Responsible for appropriate referral to other support, product management, development and quality assurance areas.
• Assists in testing of new versions of operating systems, environments by loading new versions and verifying compatibility with Infor products, reporting any anomalies to development.
• Responsible for appropriate referral to other support, product management, development and quality assurance areas.
• Focuses on developing knowledge in specific product suite or operating environments.

Promotes and maintains a high quality, professional, service-oriented company image among users and team.

• Contributes information to the Support knowledge base.
• Manages workload effectively following Global Support Procedures to ensure successful completion of tasks.
• Provides accurate accounting of work and time allocation.
• 
  
• What You Will Need:
• Basic Qualifications:
• Bachelor’s degree in business or computer science.
• Skills/knowledge in Microsoft SQL server, SharePoint, HTML/Java based web engines, Microsoft Web Technologies a plus
• Experience with AWS
• 
  
• What Will Put You Ahead?
• Preferred Qualifications:
• Relevant knowledge of assigned product, technologies or operating environments a plus.
• Good problem solving and analytic skills.
• Good writing and editing skills.
• Excellent interpersonal and communications skills.
• Detailed oriented with attention on process and quality orientation.
• Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.
• Strong organizational skills required to insure most effective and timely delivery of service to customers.
• Flexibility required to work outside of defined role.
• Possess ability to both multi-task and manage priorities effectively.
• Command of the English language preferred in order to be able to provide oral and written communication that effectively articulates complex ideas.