Chandler, AZ, location of ASML seeks Global Support Center – North America Software Engineer.
Assists Field Support by maximizing ASML tool performance and providing 3rd line one-stop
shop for diagnostic support, specialized skills, and knowledge.
Solves complex technical problems on ASML lithographic equipment escalated by customers within the GSC software competency, analyzes, identifies sources and solves complex issues related to the photolithography process.
Remotely diagnoses complex technical customer escalations and creates deterministic forward looking action plans (DFLAP) according to ASML’s escalation process expectation setting.
Interfaces with internal and external customers to explain findings and proposed action plans.
Escalates to the next support level (4th line in The Netherlands or Wilton, CT) according to escalation processes and time line agreements.
Facilitates escalations from the continental GSC’s (Asia/EU) towards the factory (D&E, SE, manufacturing, etc.).
Identifies, secures, supports rollout of (structural) improvements for installed lithographic machines.
Secures written and verbal pass down of all ongoing escalations towards GSC Asia to secure 24x7 escalation support for customers.
Receives and scrutinizes pass downs from GSC Europe to GSC North America to secure 24x7 escalation support for customers.
Mentors trainees and delivers feedback on potential improvements concerning Metrology & Sensors Module escalations.
Proliferates knowledge within the customer field organization through weekly calls, during escalations and on-site visits and by generating documentation.
Sets up and coordinates yearly competency knowledge exchange weeks between ASML’s Tech support (2nd line) and the GSC organization.
Integrates background information concerning the problem and solutions in action/repair plans; combines on-site support with knowledge transfers to local organization.
During New Product Introduction (NPI) phase, gains the skills and knowledge to independently support field escalations.
Coordinates, transfers and shares skills and knowledge within WW GSC software teams to establish and maintain consistent knowledge between continental GSC support teams.
Delivers knowledge and escalation handling to local organization during on-site introduction support phase.
Bachelor’s degree in Electronics Engineering or a closely related field and 2 years of experience working remotely and hands-on with photo lithographic equipment and processes required.
Experience must include working with and understanding issues in the lithographic semiconductor manufacturing process.
Knowledge of laser fundamentals, optical theory, electronics, mechanics, pneumatics, hydraulics, software, and related disciplines, familiarity with MS office products, MATLAB, MATHCAD, Lab View, Unix, Linux and Python and up to 30% domestic and international travel to customer sites and ASML satellite offices required.
Context of the position
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.
EEO/AA (W/M/Vets/Disability) Employer