Work with a team to implement and customize ServiceNow functionality.
Work with other internal teams to understand and document their ServiceNow requirements.
Identify, plan and implement solutions that contribute to the overall ServiceNow Platform.
Ability to solve problems and find solutions independently using available tools within ServiceNow.
Ability to successfully debug complex issues found in production between multiple systems or services.
Design intuitive interfaces for users within ServiceNow’s portal.
Able to lead small, cross-functional, agile teams in various agile ceremonies (e.g. lead a stand-up, facilitate a pair programming session, code review with others, drive an idea at sprint planning, retrospective, etc.)
A subject matter expert in one or more ServiceNow processes / functions – someone viewed as a go to senior technical person on a team.
Consistently demonstrates creative and useful ways of solving problems.
Sees upcoming problem areas and drives to solutions before they become problems.
Support the larger team as part of an on-call rotation (10-20% on-call time).
3+ years’ experience working with ServiceNow.
Bachelor’s degree in a technical field or equivalent experience.
Familiarity and experience with ServiceNow concepts, such as business rules, workflows, integrations, and app development/design.
Experience as a Linux/UNIX Engineer or developer.
Experience working in a hybrid cloud infrastructure is preferred.
Experience working with and deploying Highly Available and Highly Scalable applications.
Experience instrumenting applications and infrastructure to collect and report on Availability, Capacity, Performance.
Experience creating and consuming RESTful services at scale