Software Automation Engineer

TeleTech   •  

Englewood, CO

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 203 days ago

This job is no longer available.

Job Description

TTEC is seeking a (Title) to join our IT team based at our HQ in Denver, CO. We’re a global company that is 46, employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

Our global IT organization of 600 supports the entire enterprise that encompasses over 40, users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What you’ll be doing : 
As an Automation Engineer, Applied Automation Hub (CoE) you will be a key member of the Technology and Innovation Group at Ttec.  Working with cross-functional teams from different business units to create complex automation solutions using Ttec’s Service Delivery Automation (SDA) suite of tools to transform Ttec’s business.  Responsible for implementing automation projects across the organization through design, testing and maintenance phases.  Must be able to work on multiple automation projects while maintaining high standards for deployed solutions, meeting critical timelines and business requirements.
You will be responsible for :

•        Design and development of automation solutions using ttec’s suite of automation tools

•        Serves as a key resource on complex and / or critical automation projects driving strategic and tactical implementation

•        Strong understanding of IT Infrastructure to act as subject matter expert for automation integration with IT systems

•        Facilitating the mitigation of risks and issues throughout the Automation lifecycle

•        Drive end to end business and technical solution by managing various phases of development cycles

•        Working with partners to provide functional and technical expertise for solution design, development, testing, risk mitigation and ongoing maintenance of automation solutions

Desired Skills and Experience :

•        High School Diploma / GED (or higher)

•        5 years of programing / systems analysis expertise

•        Demonstrated skills in shaping and leading development of technical specifications

•        Demonstrated ability to complete tasks within established timelines with minimal supervision

•        Demonstrate advanced business and technical acumen for applications and infrastructure

•        Previous experience working with Microsoft Excel, Microsoft Visio, and Microsoft PowerPoint (ability to create, edit, track)

What We Offer :

•        A fun, challenging and rewarding work environment

•        Performance equity, variable incentive bonus plan, 401K company match

•        Professional development and tuition reimbursement

•        Paid time off and leave of absence programs

•        Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking 

•        Rich wellness program and activities along with wellness incentives

•        Above & beyond employee recognition programs

•        Access to local discounts to services and entertainment venues

•        Social activities including employee events, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series