$80K — $100K *
ARGO is a leading provider of software and analytics solutions for both the financial services and healthcare industries. ARGO transforms business processes for financial service providers and healthcare organizations using proven business models and software innovation informed by real customer challenges, breakthrough technology, and rich analytics.
The Software Application Support Analyst position is a 2nd level support position that works with ARGO customer’s technical teams and internal ARGO implementation teams to answer questions and solve problems associated with the development, implementation and use of ARGO products in Development, QA, Training and Production environments. Tickets are submitted by ARGO customers and the ARGO Support Analyst works the ticket until resolution
The ARGO Support Analyst role also includes the proactive monitoring of ARGO Customer’s Production environments with an additional level of support called EDMS. Through the Early Detection Monitoring Service (EDMS), the ARGO Support team proactively monitors ARGO solutions running in the production environment to predict and reduce potential outages. While other systems monitor the stability and reliability of portions of the environment in isolation, including hardware, database, or device, EDMS makes a comprehensive real-time evaluation of how well the ARGO application is performing in its interaction with each portion of the operating environment.
This support service uses predictive operational indicators to identify when production problems occur or when trends indicate a production issue is likely to impact mission-critical operations. Since ARGO also has immediate access to diagnostic information, EDMS significantly reduces resolution time and improves the operational reliability and performance of crucial applications.
KNOWLEDGE, PREFERRED SKILLS, AND ABILITIES:
Applicants for U.S. or Canadian based positions with ARGO must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for any ARGO positions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Department: Customer Care
This is a non-management position
This is a full time position
Valid through: 7/7/2021