As an SMA Program Manager, you will be responsible for operationalizing our software maintenance agreements program globally in order to build our SMA business. You will strive to harmonize processes across regions and lead sales strategy for agreements. You will identify infrastructure and systemic barriers to selling SMA and propose actionable steps to unblock selling SMA. You will evaluate pricing and value propositions and work with the SMA product manager toimprove our offering while maximizing revenue. You will strongly influence the composition and commercialization of new or re-tailored agreement products. An eye towards the future will also be important, as you will evaluate the potential for transitioning to software subscription models.
Success in this role will include simplifying the SMA quoting and ordering process and making crucial decisions about upgrades versus agreements. A key skill in this role will be an ability toenvision the entire challenge but focus on the parts to effect positive measurable change. Persistent and persuasion will also be important as you champion your tactics and strategy for improvements. The position will require building an intimate knowledge of customer perceptions about software value and software maintenance agreement value.