Social Services Manager

Less than 5 years experience  •  Patient Care

Salary depends on experience
Posted on 11/09/17
Less than 5 years experience
Patient Care
Salary depends on experience
Posted on 11/09/17

Located in downtown Minneapolis, Hennepin County Medical Center (HCMC) is Minnesota's premier Level 1 Adult Trauma Center and Level 1 Pediatric Trauma Center.  Committed to creating a culturally competent and inclusive work and care environment for patients, families and staff, HCMC offers primary care and retail clinics throughout the Hennepin County metro area.  We partner with our community, our patients and their families to ensure access to outstanding care.  Our mission is to improve health and wellness through patient and community education, teaching and research.

We are currently looking for a Social Services Manager within our Social Services department. This full time role will work days. 
Responsible for managing and coordinating all social work services across the HHS to include the emergency department, inpatient, and clinics


  • Plans and manages social work services 
  • Establishes standards for services provided and monitors compliance/ quality of services
  • Manages personnel in the department including recruiting, onboarding/training and competency assessment and performance evaluations Consults on difficult case problems to mentor staff on problem solving and actions
  • Prepares department budget, aligning with organizational goals and objectives
  • Insures adherence to State, County and Medicare guidelines affecting social services activities
  • Serves as resource person to staff and medical personnel
  • Maintains contacts with outside resources such as nursing homes and LTACS to provide for continuum of care needs of patients
  • Prepares plans related to and achieves annual departmental goals including clinical improvement, patient satisfaction, employee engagement, financial vitality and growth
  • Prepares and maintains reports related to above 
  • Establishes and maintains social services department and related program’s policies and procedures
  • Maintains an integrated system-wide program of social services that meets the needs of patients, families, staff, and physicians
  • Ensures that programs maintain clinically competent and adequate staff as needed to provide social services to expected patient caseloads
  • Maintains responsibility for department’s operational excellence; ensures department delivers quality services in accordance with applicable policies, procedures, professional standards, and regulations
  • Maintains active management of the fiscal resources of social services department; ensures proper utilization of organization’s financial resources
  • Communicates departmental, organization, and industry information effectively to staff
  • Attends all required safety training programs and can describe his or her responsibilities related to general and department/ service safety specific job-related hazards
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
  • Identifies real/ potential problems affecting the services and uses problem solving methodology to address problems
  • Promotes effective working relations both interdepartmentally to promote system-wide continuity of care


  • Master's degree in health care administration, management, leadership social work
  • Two years of management experience in health care or related field with experience leading and working as part of multidisciplinary teams


  • Experience working in or with social services helpful but not required
  • Master's degree in Social Work (MSW)
  • Licensed as an LICSW

Leadership Knowledge/ Skills/ Abilities:

  • Ability to effectively manage company resources (i.e. budget and personnel) 
  • Skilled in overseeing the efforts of high-level department individuals 
  • Superb ability to motivate employees, inspire positive change within department and build strong teams
  • Innovative thinker; Ability to contribute new ideas that support 
  • organizational goals
  • Skilled in managerial duties (i.e. hiring, firing, performance appraisals, pay reviews)
  • Skilled in modeling company values through daily interactions within the department, particularly with regards to health and safety
  • Capable of supporting the work of the department 
  • High standard of ethics, discipline, and professionalism 
  • Skilled in fostering a positive workplace culture and building inclusive workplace teams


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