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Social Media Support & Corporate Escalations Manager in San Francisco, CA



$100K - $150K*


Digital Marketing & Social Media


5 - 7 years

Job Description

Nextdoor is the neighborhood hub for you, your neighbors and the broader local community. Nextdoor's purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.

The Support Operations team at Nextdoor is looking for a Social Media Support & Corporate Escalations Manager. You will be responsible for developing and executing all operational activities related to social media customer care and real-time crisis response. You'll also focus on identifying areas for improvement, optimizing processes, solving

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Valid through: 2020-5-14

About Nextdoor

Nextdoor is a social networking service for neighborhoods. It was launched in the United States in October 2011; in February 2016 the service became available in The Netherlands. Nextdoor allows users to connect with people who live in their own and nearby neighborhoods. Nextdoor competes with other social networks such as Yelp, Yahoo Groups, Facebook and Google. It claims to be better than Facebook as membership is by invitation only, so "you don’t have to deal with strangers trying to add you as a friend". An article in The Washington Post said when Nextdoor launched that it "seems poised to ride the wave of people’s desire to connect back to their community". Nextdoor was co-founded by Nirav Tolia,[when?] who based the company in San Francisco, California. Tolia had previously helped start Epinions. Early investors include Benchmark Capital, Shasta Ventures, and Rich Barton. As of February 2014[update] Nextdoor had 80 to 100 employees. In July 2012 Nextdoor raised US$18.6M in venture capital funding. Dan Clancy (ex Google) joined Nextdoor in February 2014.
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* Ladders Estimates