Job Description

Expected pay for this position is $37.59-$56.38. Actual pay will be determined by experience, skills and internal equity.
MDH Benefits package includes:
- Medical, Dental, Vision
- 457B and employer match
- Company paid STD and LTD
Job Summary
- Serves as a facility liaison between hospital operations, and ancillary clinical departments. Establishes and manages information standardization, education, communications and compliance to improve the efficiency and effectiveness of the patient care experience by integrating clinical information systems and optimizing the use of the electronic health record and telecommunication systems. The Site Support Supervisor provides coordination, support and general oversight for the optimization of the electronic health record and telecommunications systems.
Job Specifications
- EDUCATION AND EXPERIENCE: Bachelor's Degree in Information Technology, or other relevant field of study, or 10 years of equivalent healthcare experience. The Site Support Supervisor must be customer oriented with a proven track record of success in healthcare operations' must be familiar with organization change management methodologies (ITIL) and principles of project management. In addition, this position requires the Site Support Supervisor to have a passion for excellence and the ability to move organizations out of their comfort zones to achieve excellence.
  
  JOB KNOWLEDGE: Knowledge of clinical practices and workflow. Proficiency with computers and knowledge of software applications. Experience with Cerner applications is preferred.
- ABILITIES, INTERESTS AND TEMPERAMENTS
  - Communicate with users with many different technical proficiencies.
  - Ability to handle multiple, concurrent tasks; communication skills to train personnel, confer with other hospital employees and technical personnel and prepares oral and written reports and records.
  - Ability to cope with error or stoppage situations in computer operations, to plan operating changes, and to prepare a variety of reports.
  - Maintain technical knowledge in order to keep informed on operations of new equipment and new techniques for operating current machines.
  - Ability to deal with people, such as other hospital departmental supervisors to resolve problems, concerns with scheduling, adequacy, and accuracy of data.
  - Ability to make decisions of judgmental basis to prioritize work assignments to make maximum use of knowledge and ability, and most effective and economical use of computers and peripheral equipment.
  - Absolute integrity and sufficient maturity to handle confidential aspects of work.
  - Absolute integrity and sufficient maturity to handle confidential aspects of work.
  - Must have the ability to work with a variety of patients of all populations (e.g. developmentally appropriate care, cultural diversity, patients with pain, victims of abuse or neglect, and diagnosis or procedure specific such as patient with congestive heart failure or cesarean delivery).