Site Operations Engineer

SigFig   •  

Tucson, AZ

Not Specified years

Posted 238 days ago

This job is no longer available.

SigFig is tearing down the barriers to investing. We've raised $60 million to support our growth as the #1 Online Investment Advisor for large Financial Institutions. Help us define the next generation of investing!

We're looking for a Site Operations Engineer to join our team and of first responders for our 24x7 operations. Sigfig’s enterprise platform powers automated investment services for some of the largest financial institutions in the world. We need someone with a proven track record in troubleshooting and resolving network outages to ensure the stability and performance of our enterprise platform.

WHAT YOU’LL BE DOING:

  • Analyze, triage, and resolve production issues using runbook procedures
    • Ensure incidents are resolved within the SLA window
  • Thoroughly document any issues that cannot be resolved and require escalation.
  • Manage prioritization of ticket queue in the ticketing system, providing and owning escalations of issues and escalation procedures
  • Perform system health checks and ensure proper communication occurs between shifts
  • Work cross-functionally with Infrastructure and Engineering teams to perform project work when required
  • Assist SRE and DevOps Engineers in generating new runbook procedures
  • Provide first point of contact for partner technical issues (inbound and outbound)

WE'RE LOOKING FOR SOMEBODY WITH:

  • Experience working with and troubleshooting Linux operating systems
  • Experience with monitoring and alerting tools
  • Experience working with DC hosting providers and ISP’s for trouble-ticket tracking and resolution
  • Strong knowledge of Jira/Confluence ticketing systems
  • Experience with shell scripting and at least one other scripting language such as perl, python or ruby
  • Prior experience in a Site Operations, Help Desk, or IT Support role preferred
  • Exceptional communication skills - written and verbal, with the demeanor to carry out and interpret instructions, documentation, and procedures
  • Roll your sleeves up and get it done attitude - a self starter with minimal supervision
  • Team oriented - willing to help out others in the organization
  • Must be able to work 12 hour shifts

PERKS & BENEFITS:

  • Competitive compensation packages
  • Medical, dental and vision benefits for employees and their dependents
  • Flexible vacation policy with uncapped time off
  • Catered lunches daily and a kitchen stocked full of drinks and snacks
  • Fitness subsidy
  • Commuter subsidy