Site Leader - Customer Support Center

Dish Network   •  

El Paso, TX

Industry: Telecommunications.


8 - 10 years

Posted 265 days ago

This job is no longer available.

Primary attributes/abilities are described below:

  • Managing vision and purpose -Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations
  • Strategic Agility- Sees ahead clearly; can anticipate future consequences and trends accurately; has a broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans
  • Driving Change -demonstrates the ability to recognize where change is needed; can create/drive change throughout the organization; implement changes through processes, behaviors, and cultural adjustments
  • Interpersonal Savvy- Relates well to all kinds of people-up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships with corporate, Peers and Site business partners
  • Communicates and reports all customer service performance objectives to ensure compliance with center and corporate goals

Skills - Experience and Requirements

A successful Call Center Site Leader will have the following:

  • Bachelor's degree from four-year college or university; 8+ years related experience and 5+ years supervisory/management experience and/or training; or equivalent combination of education and experience
  • Requires excellent leadership, communication and presentation abilities, analytical and problem solving skills, as well as experience with change management and vendor management
  • Experience managing a large volume of employee including both direct and indirect reports
  • Ability to effectively respond to and interact with all levels of the organizational staff
  • Requires high level computer expertise, including use of database, word processing, spreadsheet and applicant tracking systems; intermediate to advanced proficiency in Microsoft Office applications
  • Flexible and innovative in a fast paced, growth-oriented and time-critical environment