Shift Manager

Albertsons Distribution Center   •  

Phoenix, AZ

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 26 days ago

Position Purpose

This position is responsible for management of the Data Center Operations staff and delivery of IT services at the expected service levels to the organization. Responsible for all shift personnel, day-to-day activities and deliverables, ensuring all service levels are met and adverse customer impacts of service disruptions are minimized. This role will be a rotating sift role to support Albertsons Companies 24/7 operation.

Key Responsibilities include, but are not limited to:

  • Manages a large, enterprise operation, ensuring service levels are met and adverse impacts are kept to a minimum.
  • Oversight of both Phoenix and Manila Command Centers. Coaching and mentoring team for optimal productivity. Develops training plan based on Operator skill levels. Evaluates performance and takes action based on expected levels of performance.
  • Supporting merger efforts through various IT projects
  • Must support all key ITIL disciplines and processes.
  • Drives service restoration for all technical interruptions while mentoring others on the process and expected results.
  • Works toward continuous operational and process improvement while maintaining 100% compliance with quality and legal standards.
  • Accountable for technical and service monitoring, detecting and incident handling for all technology related incidents.
  • Measures team's success and overall delivery of services.
  • Collaborates with other teams and customers to improve service and increase value of Data Center Operations.
  • Reports to Management on service interruptions and impact to Customer base.
  • Drives improvements in automation and monitoring.

Qualifications:

  • Bachelor's degree in related field.
  • Five (5) or more years' experience as a Data Center Operations Manager/Supervisor in a large, enterprise environment. Experienced leading special projects and tasks that support Data Center Operations.
  • Previous retail experience desired.
  • Must have working knowledge of Data Center automation and monitoring, including service level-based monitoring.
  • In-depth knowledge and proven experience in trouble shooting, problem determination, root cause analysis and rapid problem resolution.
  • Must be knowledgeable on complex networks, open systems and mainframe computing services.
  • Must have a thorough understanding of ITIL; Incident, Problem, Change, Configuration Management principles.
  • Must possess strong leadership abilities to lead service restoration efforts across the organization.
  • Strong communication skills required; written and oral communications.
  • Ability to effectively communicate to Sr. IT and Business on problem status and approach to corrective action.
  • Ability to support change while motivating and mentoring others.
  • Demonstrates a high level of energy with the ability to multi task, results driven and able to work under pressure.