Job responsibilitiesProvides second-level support and assists with third-level support. Troubleshoots and manages resolution of operational problems for assigned software or hardware technologies.
Builds understanding of communications and collaboration technologies within the organization through the creation of self-service options.
Shares knowledge and mentors/assists team members and other peers who are less experienced or knowledgeable in a specific technology.
Leads and direct others in the overall administration of a specialized platform or technology.
Performs installation, configuration, and maintenance of technologies, software and solutions following established procedures and change control standards.
Maintains up-to-date awareness of industry developments and best practices in their area of specialization.
Manages own tasks within a project plan using I/S standard Infrastructure methodologies (SDLC).
Manages medium to large size projects, or parts of a project, holding others accountable to delivery deadlines and quality.
Participates in post-implementation reviews to identify opportunities to continually improve processes.
Required Skills & Qualifications5+ years’ experience in SharePoint, specifically.
Bachelor’s degree in relevant field of study, or equivalent work experience.
Basic knowledge and understanding of software development languages and tools to integrate communication and collaboration technologies with other applications and business systems.
Basic knowledge and understanding of one or more infrastructure technologies such as database, network, security, server, storage, and workstations.
Demonstrated experience implementing and maintaining systems.
Solid knowledge and understanding of one or more communication and collaboration technologies including: messaging; web/media server; multimedia customer contact technologies; multimedia productivity solutions (video conferencing, web conferencing, virtual meetings, etc.); unified communications and telephony technologies; social networking technologies; mobile messaging technologies and solutions; office productivity tools and solutions; virtualization technologies; and tools to support and maintain these technologies.
W2O Group is a holding company based in San Francisco, California that provides marketing services through its subsidiaries. It was founded by Jim Weiss in 2001 and originally named WeissComm Partners.