SharePoint Administrator

Ricoh Business Information Solutions   •  

West Caldwell, NJ

Less than 5 years

Posted 186 days ago

POSITION PROFILE

The SharePoint Administrator is a career level position in Ricoh USA. It is a fully qualified technical professional capable of administrating customer facing, hosted, Multi-Tenant, SharePoint Solutions for Ricoh. Assumes full responsibility for the provisioning, customer on-boarding and administration of SharePoint 2013 Sites, User/Groups, Workflows/Scripts, PowerBI and ADFS/AD related objects related to Ricoh's hosted service offerings. This position will also provide 2nd level technical support to our Help Desk.

 JOB DUTIES AND RESPONSIBLITIES

  • Gain comprehensive knowledge of the current hosted Multi-Tenant SharePoint Server environment currently deployed for our Services Offerings
  • Review the Pre-Sales Checklists for new customers. Provide feedback when necessary to sales/design teams
  • Provision new sites/customers and in AD/ADFS based on SSO or NON-SSO requirements
  • Provision Users/Groups based on Pre- Sale Checklists in SharePoint and AD for NON-SSO customers
  • Create/Setup (Doc Libs) per Site and deploy workflows for each.
  • Deploy scripting associated for user-initiated approvals, record transfers to different libraries, export/import scripting for 3rd party services
  • Provision PowerBI Dashboards for each customer into a SharePoint Portal
  • Customize Sites/Portal with Customer Logos and settings, workflows and scripts
  • Maintain Portal functions and updates as required
  • Work closely with Ricoh Network Operations Center to perform server maintenance routines and day to day functions as needed

Provide advanced SharePoint Administrative Support:

  • Review and comprehend documentation of currently deployed SharePoint Hosted Services. Work with Engineering to understand design, development and architecture
  • Identify problems and create a plan to correct critical issues within current environment and on an ongoing basis
  • Utilize relevant technologies and procedures to maintain application integrity
  • Accepts escalated calls for complex problems, resolve using available vendor resources.
  • Provide deep subject matter expertise.
  • Documents problems and fixes on production event tracking servers and ensures it is communicated to others as required.
  • Identifies skills and/or resources required to solve problems and escalate as necessary.
  • Has comprehensive understanding of SharePoint environments.
  • Acquire, maintain and expand knowledge base of current SharePoint technologies.

Supports Help Desk Teams by providing technical information:

  • Applies technical knowledge and expertise to troubleshoot Hosted SharePoint/ADFS/AD/PowerBI Services
  • Participates in developing account strategies and problem resolutions when engaged.
  • Analyzes and documents customer requirements for customized solutions.
  • Develops solutions to meet the customer's business and technical requirements.
  • Writes the technical portions of proposals through statements of work including customer support recommendations

QUALIFICATIONS

  • Requires 3+ years Administration and Support of SharePoint 2013
  • Requires advanced proficiency in SharePoint and AD/ADFS Admin - problem isolation, diagnosis and resolution
  • Prefer PowerBI Experience
  • Requires completion of a four-year degree in computer science, information systems, engineering or related field or equivalent experience.
  • MSCE Sharepoint Planning and Administration Training Preferred
  • SharePoint Advanced Solutions Training Preferred

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