SFDC Program Manager

  •  

Harrisburg, PA

Industry: Staffing & Recruiting

  •  

11 - 15 years

Posted 286 days ago

  by    Rishabh Tiwari

This job is no longer available.

JOB DESCRIPTION:

Role: SFDC Program Manager

Location: Harrisburg, PA

Full Time Opportunity

 

Requirements: -

  • 13+ years of experience and Proven experience as a Program Manager preferably in Salesforce engagements.
  • Excellent presentation skills and able to articulate well to top management.
  • Thorough understanding of project/program management techniques and methods.
  • Excellent Knowledge of performance evaluation and change management principles.
  • Excellent knowledge of MS Office; working knowledge of program/project management software (MS Project etc.) is a strong advantage.
  • Outstanding leadership and organizational skills.
  • Excellent communication skills.
  • Excellent problem-solving ability.

 

Responsibilities: -

  • Formulate, organize and monitor inter-connected projects in Salesforce.com and other related technologies.
  • Assess the existing projects and identify priority areas for CRM development.
  • Work collaboratively with customer as a contributor to the program, or in an advisory capacity to their work.
  • Work closely with offshore teams in aligning the deliverables with the program priorities.
  • Decide on suitable strategies and objectives.
  • Adhere to service management processes and procedures to meet customer service level agreements, key performance indicators and maintain customer satisfaction
  • Coordinate cross-project activities
  • Strong working relationship with customer and project teams.
  • Develop and control deadlines, budgets and activities
  • Apply change, risk and resource management
  • Assess program performance and aim to maximize ROI
  • Resolve projects? higher scope issues
  • Prepare reports for program directors