SFDC Program Manager

Inficare Software Technologies Pvt. Ltd.  •  Harrisburg, PA

11 - 15 years experience  •  Staffing & Recruiting

Salary depends on experience
Posted on 03/06/18 by Rishabh Tiwari
Inficare Software Technologies Pvt. Ltd.
Harrisburg, PA
11 - 15 years experience
Staffing & Recruiting
Salary depends on experience
Posted on 03/06/18 Rishabh Tiwari

JOB DESCRIPTION:

Role: SFDC Program Manager

Location: Harrisburg, PA

Full Time Opportunity

 

Requirements: -

  • 13+ years of experience and Proven experience as a Program Manager preferably in Salesforce engagements.
  • Excellent presentation skills and able to articulate well to top management.
  • Thorough understanding of project/program management techniques and methods.
  • Excellent Knowledge of performance evaluation and change management principles.
  • Excellent knowledge of MS Office; working knowledge of program/project management software (MS Project etc.) is a strong advantage.
  • Outstanding leadership and organizational skills.
  • Excellent communication skills.
  • Excellent problem-solving ability.

 

Responsibilities: -

  • Formulate, organize and monitor inter-connected projects in Salesforce.com and other related technologies.
  • Assess the existing projects and identify priority areas for CRM development.
  • Work collaboratively with customer as a contributor to the program, or in an advisory capacity to their work.
  • Work closely with offshore teams in aligning the deliverables with the program priorities.
  • Decide on suitable strategies and objectives.
  • Adhere to service management processes and procedures to meet customer service level agreements, key performance indicators and maintain customer satisfaction
  • Coordinate cross-project activities
  • Strong working relationship with customer and project teams.
  • Develop and control deadlines, budgets and activities
  • Apply change, risk and resource management
  • Assess program performance and aim to maximize ROI
  • Resolve projects? higher scope issues
  • Prepare reports for program directors
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