Services Solutions Delivery Manager

World Wide Technology   •  

Seattle, WA

Industry: IT Consulting/Services

  •  

11 - 15 years

Posted 371 days ago

World Wide Technology, Inc. currently has an Services Solutions Delivery Manager opportunity available in Seattle, WA for an experienced sales professional.  A Service Deliver Manager will work with the pre and post sales teams to oversee operational excellence and service delivery across our most strategic accounts.  

Job Responsibilities:

  • Ensure that all business functions (sales, services, engineering, operations, logistics) deliver the desirable outcome to our customer through proper planning and initiation of our most complex engagements
  • Responsibility (while working with a Client Executive and/or Managing Consultant) for the organization of delivery, management, and improvement of services to support the customer’s business and meet user needs
  • Leading the development, implementation, sustainment, and continuous improvement in coordination of Service Selling and Delivery; as well as establishing, measuring and reporting on services, processes, operations, and delivery
  • Align with Chief Technology Advisor, Managing Consultant, PS Business Manager, ITC Program Manager, and other business unit leaders on project/program organization.
  • Active stakeholder and driver in underlying operations process to direct continuous improvements across the supporting teams in all aspects of our service delivery
  • Oversee development of new and existing customer contracts/statement of work, SLAs, and compliance requirements
  • Create, monitor, and report on comprehensive set of metrics of KPIs based on the service deliverables.
  • Oversight and Leadership of strategic projects to ensure they are tracking across different functional areas (Staging, Logistics, Ordering, Pre-Sales Engineering and across any delivery type)
  • Meet regularly with Regional Sales Directors to set priority and review current pipeline that will require Project Manager engage.
  • Customer QBR / KBR scheduling, report preparation, facilitation and support
  • Formulate, organize and monitor inter-connected projects
  • Coordinate cross-project activities
  • Engage on escalations and inefficient management of projects
  • Resolve projects’ higher scope issues
  • Prepare reports for Sales Leadership

Qualifications:

  • Bachelor’s degree in Business, IT or related field
  • Minimum of 10 years project management, program management & engineeringexperience
  • 10-15years services management experience
  • Minimum 5 years P&L and Financial Management experience
  • 5 years leadership experience in running strategic operations teams
  • Operate with the highest level of professionalism, personal integrity, and accountability
  • Minimum 2 years of experience with services proposals and Levels-of-Effort strongly encouraged
  • Strong problem-solving skills with ability to think outside the box
  • Expert in crisis management who can quickly translate learnings into operational improvements by driving root cause analysis and detailed remedy plans
  • Strong customer facing skills, including fully developed presentation skills
  • Communication skills – able to highly articulate and convey important messages in a clear and compelling manner both to motivate the team, and in times of high pressure
  • Excellent time management and organization skills
  • Seasoned team-builder; able to attract top financial and operational talent with similar knowledge; able to build, manage, and motivate high performance teams of highly business-minded employees, setting clear objectives and rewarding outstanding performance
  • Passion for learning new technologies and solutions
  • Good technical knowledge and experience across multiple technologies

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