Services Operations & Maintenance Infrastructure and Application Management Supervisor

Fujitsu   •  

Richardson, TX

Industry: Professional, Scientific & Technical Services


Not Specified years

Posted 71 days ago

This job is no longer available.

Job Description

Services O&M is looking for an experienced and highly motivated people manager to govern a diverse technical team that provides NOC infrastructure and application management. In addition, the appointed leader will own the O&M Solution Technology Portfolio and perform the roles of product manager, engineering manager, and project manager. The selected candidate will combine managerial responsibilities with in-depth, hands-on technical expertise to successfully achieve the following goals: NOC automation & virtualization; predictive analytics & proactive services; operationalize disruptive technologies (SDN, NFV, CORD, Open ROADM, 5G), introduce SolaaS (SD-WAN, Smart City, IoT); evolve into an Open Access Network Operator. This position will report to the Service Operations Manager.

Supervisory Responsibilities

  • Recruit, hire, train employees
  • Deliver goals and performance reviews
  • Develop project plans, delegate work, assign responsibility, monitor progress
  • Coach, mentor, foster employee development and career growth
  • Address complaints, resolve conflict, recognize and reward success
  • Coordinate and maintain after-hour and on-call escalation to support 7x24x365 operation business
  • Create a collaborative team environment and promote open exchange of ideas
  • Stimulate creative thinking, alternative approaches, listen and respect opinion of others
  • Cultivate a continuous improvement work environment
  • Motivate employees to perform at a high level, convey sense of urgency around strategic goals
  • Assemble a diverse, high performance team with complementary strengths
  • Act in accordance with FNC policies and applicable laws

Infrastructure & Application Accountabilities

  • Underpin OSS & BSS environments that enable the day-to-day delivery of managed network services
  • Design, install, maintain, and retire network operating system (switch, router, firewall)
  • Design, install, maintain, and retire physical & virtual server technologies (OS, storage, backup, disaster recovery)
  • Install, integrate, and release manage internally developed and third party software applications
  • Operationalize new software applications (protocol, user training, troubleshoot, problem resolution)
  • Oversee vendor management (partnership agreements, SOW, SLAs, maintenance contracts)
  • Establish standards and procedures that allow ways of working to be agile and adaptable to change
  • Develop monitoring tools, reports, and dashboards that capture predefined KPIs on OSS & BSS performance
  • Ensure NOC mission critical tools and applications are highly available

Solution Technology Product Manager Accountabilities

  • Develop an operational delivery model that implements new technologies to meet strategic business objectives
  • Collaborate with Solution Architects, Service Delivery, and Service Operations to define customer solution requirements
  • Cultivate and manage partnerships with internal and external technology providers
  • Research advanced and emerging technologies to understand the impact on existing architecture and service offerings
  • Provide technical direction and business guidance to meet customer and financial commitments



  • Bachelor Degree or higher
  • Demonstrate advanced knowledge in product management
  • Practical knowledge in engineering, project management
  • Strong leadership skills, ability to work with all levels of personnel
  • Critical thinking, analytical, technical problem solving skills
  • Excellent communication, listening, follow-up, interpersonal skills
  • Gains consensus and negotiation skills
  • Self-motivated, eager to overcome challenging problems
  • Extensive customer support experience, client relationship management
  • Willing to work non-standard hours, including evenings, weekends, holidays
  • Highly organized, ability to prioritize tasks for self and team
  • Change Agent, open mind-set, solve issues of diverse scope and ambiguity
  • Exercise good judgment, sensitivity, poise
  • Ability to work in a time-sensitive, high volume, stress environment
  • Business and Financial Acumen
  • Executive Boardroom presentation and speaking skills
  • Effectively translate and communicate complex technical information
  • Telecommunication Industry Knowledge and Skills (optical, data, wireless, voice)
  • Understand IP networks & protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, routers, switches
  • Familiarity with multi-vendor platforms (Juniper, Cisco, Calix, Nokia-ALU, Ericsson, etc.)
  • Knowledge in network virtualization, cloud technologies, server installation, server management
  • Knowledge in SDN/NFV, VNF, VIM, SD-WAN, Linux (Red Hat 6 or higher), OpenStack, Orchestrators
  • Scripting and programming knowledge
  • Knowledge in IaaS, PaaS, SaaS, SolaaS
  • Experience supporting new product deployments, test plan creation and execution
  • Comfortable performing product vendor evaluations
  • Exposure to various database systems, programming languages, web frameworks, visualization libraries
  • Knowledge with designing and building web applications, GUI design, web service communication protocols


  • ITIL Foundation Certification or higher
  • Project Management Professional (PMP)
  • Multi-vendor Certifications (Juniper, Cisco, Calix, Nokia-ALU, Ericsson, etc.)
  • Red Hat Linux Certification RHCSA
  • OpenStack Certification RHOSA II
  • MEF Professional Certification (MEF-NF, MEF-SDN/NFV)
  • SD-WAN Certification