JOB DESCRIPTION: Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications. Build custom applications leveraging the ServiceNow platform. Perform discovery work sessions to determine the solution requirements. Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc. ApplyAgile software development practices for customization to the platform and applications. Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.). Provide support, technical consulting, and mentoring.
Assist customers with understanding ITSM, ServiceNow, and Agile approaches.
Ability to interpret business processes, document requirements and deliver solutions.
Solid understanding of IT Service Management (ITSM).
Solid understanding of IT operations.
Experience working directly with internal customers and external clients.
Experience in responsive design (not 100% required).
OTHER DESIRED SKILLS
ServiceNow Administrator Certification
ITIL Foundations Certification (or greater)
Experience building Configuration Management Databases (CMDB)
Agile software development practices
Deep experience with Angular scriptinglanguage
Experience dealing with technical end-users in a support role
Experience with web-based integrations, including LDAP, AD, SSO, and Web Services
Experience with other ITSM systems
The CareWorks Family of Companies is committed to providing career opportunity and growth to all Associates without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or disability.
Thank you for considering CareWorks Tech for your next career opportunity. CareWorks Tech is not your typical technology company. We are part of the CareWork’s family of companies which is one of Ohio’s largest managed care organizations, serving over 115,000 employers and owned by York Risk Services Group which includes more than 5,800 public entities and public entity pools; more than 300 program administrators/MGAs/carriers; more than 50 insurance carriers and more than 500 self-insured/high deductible clients. We have operations in 85locations worldwide and employ 5,000+ people.