ServiceNow System Administrator / Programmer

Tasks and responsibilities

• Provides daily support of the ServiceNow platform; including scripting, configuration, integrations and administration.

• Determines scope, estimates work effort and determines duration of development activities.

• Designs solutions to meet business requirements.

• Creates and maintains API and data integration processes between ServiceNow and other services.

• ServiceNow Discovery configuration, customization and implementation.

• Monitors health and usage of the application.

• Participates in design and code reviews.

• Responds to Service Requests and provide incident resolution.

• Creates process documentation for team and provides internal training to team members.

• Generates reports and KPI analysis as needed.

• Understands Costco's IT processes, and works closely with the business owners.

• Understands and adheres to Costco’s Mission Statement and Code of Ethics.

• Provides 24 x 7 on call support as part of a scheduled rotation with other team members.

Required skills, abilities, and certifications

• 2 years’ experience as a ServiceNow Administrator, Developer, or Implementation Specialist

• 2 years’ experience with web technologies including  API's / CSS / XML / HTML  / Webservices

• Minimum 3 years of JavaScript development experience  

• Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment

• Ability to communicate technical information in business terms

• Ability to work independently and multi-task

• Ability to independently plan deliverable and coordinate with team-members

• Excellent troubleshooting skills and the ability to logically think through problem situations

• Excellent verbal and written communication skills

• Prior experience mentoring  and providing technical leadership

Recommended skills, abilities, and certifications

• Experience working as a contributing member on an AgileScrum based Delivery Team.  

• ITIL V3 certification

• Certified ServiceNow Admin (Advanced)

• Demonstrated project work of advanced ServiceNow development using Orchestration or Discovery

  2023