ServiceNow System Administrator / Programmer
Tasks and responsibilities
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Provides daily support of the ServiceNow platform; including scripting, configuration, integrations and administration.
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Determines scope, estimates work effort and determines duration of development activities.
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Designs solutions to meet business requirements.
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Creates and maintains API and data integration processes between ServiceNow and other services.
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ServiceNow Discovery configuration, customization and implementation.
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Monitors health and usage of the application.
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Participates in design and code reviews.
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Responds to Service Requests and provide incident resolution.
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Creates process documentation for team and provides internal training to team members.
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Generates reports and KPI analysis as needed.
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Understands Costco's IT processes, and works closely with the business owners.
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Understands and adheres to Costco’s Mission Statement and Code of Ethics.
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Provides 24 x 7 on call support as part of a scheduled rotation with other team members.
Required skills, abilities, and certifications
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2 years’ experience as a ServiceNow Administrator, Developer, or Implementation Specialist
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2 years’ experience with web technologies including API's / CSS / XML / HTML / Webservices
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Minimum 3 years of JavaScript development experience
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Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment
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Ability to communicate technical information in business terms
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Ability to work independently and multi-task
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Ability to independently plan deliverable and coordinate with team-members
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Excellent troubleshooting skills and the ability to logically think through problem situations
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Excellent verbal and written communication skills
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Prior experience mentoring and providing technical leadership
Recommended skills, abilities, and certifications
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Experience working as a contributing member on an AgileScrum based Delivery Team.
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ITIL V3 certification
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Certified ServiceNow Admin (Advanced)
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Demonstrated project work of advanced ServiceNow development using Orchestration or Discovery
2023