ServiceNow System Administrator / Programmer

Less than 5 years experience  •  Retail / Diversified

Salary depends on experience
Posted on 10/10/17
Issaquah, WA
Less than 5 years experience
Retail / Diversified
Salary depends on experience
Posted on 10/10/17

Tasks and responsibilities

  • Provides daily support of the ServiceNow platform; including scripting, configuration, integrations and administration.

  • Determines scope, estimates work effort and determines duration of development activities.

  • Designs solutions to meet business requirements.

  • Creates and maintains API and data integration processes between ServiceNow and other services.

  • ServiceNow Discovery configuration, customization and implementation.

  • Monitors health and usage of the application.

  • Participates in design and code reviews.

  • Responds to Service Requests and provide incident resolution.

  • Creates process documentation for team and provides internal training to team members.

  • Generates reports and KPI analysis as needed.

  • Understands Costco's IT processes, and works closely with the business owners.

  • Understands and adheres to Costco’s Mission Statement and Code of Ethics.

  • Provides 24 x 7 on call support as part of a scheduled rotation with other team members.


Required skills, abilities, and certifications

  • 2 years’ experience as a ServiceNow Administrator, Developer, or Implementation Specialist

  • 2 years’ experience with web technologies including  API's / CSS / XML / HTML  / Webservices

  • Minimum 3 years of JavaScript development experience  

  • Experience with the SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment

  • Ability to communicate technical information in business terms

  • Ability to work independently and multi-task

  • Ability to independently plan deliverable and coordinate with team-members

  • Excellent troubleshooting skills and the ability to logically think through problem situations

  • Excellent verbal and written communication skills

  • Prior experience mentoring  and providing technical leadership

Recommended skills, abilities, and certifications

  • Experience working as a contributing member on an AgileScrum based Delivery Team.  

  • ITIL V3 certification

  • Certified ServiceNow Admin (Advanced)

  • Demonstrated project work of advanced ServiceNow development using Orchestration or Discovery


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